Legal

Synthesis IVDIVO Ltd Privacy Policy

By using our website or enrolling in any course or program, you acknowledge that you have read, understood, and agree to these Terms of Use & Participation Agreement. We welcome you to Synthesis IVDIVO and look forward to supporting you on your journey of growth and learning!

Last updated: February 3, 2026

This Privacy Policy explains how Synthesis IVDIVO Ltd (“Company,” “we,” “us” or “our”) collects, uses, and protects personal information in connection with our website, courses, seminars, webinars, online communities, and related services (“Services”). This policy is designed to comply with international data protection laws, including the European Union’s General Data Protection Regulation (GDPR) (which applies in all EU member states such as Austria, and in EEA countries like Norway). We also adhere to the United Kingdom’s Data Protection Act 2018 (which implements the UK GDPR) and the California Consumer Privacy Act (CCPA) in the United States, along with other applicable local privacy laws. We are committed to protecting your privacy and ensuring transparency about data processing. By using our Services or providing personal information, you agree to the practices described in this Privacy Policy.

Information We Collect

We only collect personal data that is necessary for the purposes described in this policy. The types of information we may collect include:

• Identity and Contact Information: Name, email address, telephone number (if provided), mailing address (for billing or event registration), and other contact details you provide when registering on our site or signing up for courses and newsletters.
• Account and Profile Data: Login credentials (such as username and encrypted password), account preferences, and any profile information you choose to add (e.g. a profile photo or bio on our platform, if applicable).
• Participation History: Records of courses, seminars, webinars, or workshops you have enrolled in or attended. This includes dates of participation, modules or lessons completed, and attendance at events (including in-person seminars in various locations like Dublin, London, etc.).
• Exercise Responses and Submissions: Any content you provide during our programs, such as answers to exercises, assignments, feedback forms, survey responses, or contributions in group discussions. This may include written responses, audio/video submissions, or other personal insights you share as part of the learning process. Please only share information you are comfortable providing; you should avoid including sensitive personal details in these submissions unless specifically requested and consented to.
• Payment and Transaction Data: Information related to purchases of courses or event tickets. We use third-party payment processors to handle credit card and financial transactions, so we generally do not receive your full card numbers. However, we may collect billing names and addresses, payment method details (e.g. card type, expiration, last four digits), transaction IDs, and payment amounts. We also keep records of invoices and payment history for accounting purposes.
• Communication Records: Copies of your communications with us. For example, if you contact customer support or send inquiries (via email, contact form, or Telegram), we may keep the correspondence and any contact information included (such as your email address or Telegram username) to address your request and for training or quality assurance.
• Usage Data and Analytics: Information collected automatically about your interaction with our website and Services. This can include your IP address, browser type, device information, pages viewed, dates/times of access, and referring website. We may use cookies or similar tracking technologies to remember your preferences and analyze site traffic (see Tracking & Cookies below). This data helps us understand how users navigate our site and improve functionality.

Tracking & Cookies: We use cookies and similar technologies to enhance user experience and analyze usage of our website. Cookies are small text files placed on your device. For example, we use essential cookies to enable logins and security, and analytics cookies to collect aggregate traffic data. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Note that some features of our site may not function properly without cookies. For more details, please see our Cookies Policy (if provided) or contact us.

We do not knowingly collect any special categories of sensitive personal data (such as health information, racial/ethnic origin, political opinions, etc.) unless you voluntarily provide it (for instance, if you spontaneously share personal health experiences during a course exercise). We ask that you do not submit sensitive data unless necessary. If you do provide such information, we will treat it with extra care and process it only for the purposes for which you provided it, and with your consent where required.

Our Services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not use our Services or provide any personal data. If we learn that we have inadvertently collected information from a minor, we will delete it promptly. Parents or guardians who believe we might have information about a child under 18 should contact us so we can delete it.

How We Use Your Information

We use personal data for the following purposes, and we will not process it in a manner that is incompatible with these purposes:

• Providing and Managing Services: To register you as a user and create your account; to enroll you in courses or events you sign up for; to deliver course content (online and in-person); to enable interactive features such as exercises, forums, or group discussions; to track your progress and participation; and to issue certificates or acknowledgments of completion if applicable.
• Communications: To communicate with you about your enrollment, schedule, and updates. For example, we send email (or Telegram) notifications with course reminders, event logistics (like links to webinars or changes in seminar schedules), and administrative messages (confirmations, invoices, technical notices, security alerts). We may also respond to your inquiries or support requests using your contact information.
• Improving Our Programs: To analyze and improve our courses, content, and user experience. Personal data (especially usage data and feedback you provide) helps us understand what is working well and what can be improved. For instance, we might review which modules are most popular or identify frequently asked questions to refine our materials. We may also use information about any technical issues you encounter to debug and enhance our platform’s functionality.
• Personalization: To tailor the content and resources to your interests. For example, we might suggest courses or modules to you based on courses you’ve completed or topics you’ve shown interest in. We might also customize newsletters or updates to include content relevant to your past participation.
• Payments and Orders: To process transactions and fulfill orders for paid Services. This includes processing registration fees for seminars or tuition for courses, and providing you with receipts or order confirmations. It also includes fraud prevention (ensuring the payment is not fraudulent) and handling billing issues or disputes.
• Marketing (with Consent): If you opt in to our mailing list or newsletter, we will use your name and email to send you promotional content such as news about new courses, special offers, or upcoming events. We only send marketing emails or messages if you have given consent (e.g. by subscribing or checking a signup box). You can withdraw your consent at any time by unsubscribing via the link in the email or contacting us, and we will stop sending you marketing communications. We do not spam – typically, we send a periodic newsletter and occasional announcements.
• Community Interaction: If you join our online communities (for example, Telegram support groups or forum boards), we use your information to facilitate your participation. This might include displaying your name or username to other group members when you post messages and allowing others to interact with you. (See Third-Party Services below regarding Telegram and other external platforms.)
• Security and Abuse Prevention: To maintain the safety and integrity of our Services. For example, we may monitor activity to detect or investigate fraudulent behavior, network attacks, or violations of our Terms of Use. If necessary, we will use relevant data (like IP address or account info) to prevent, detect, and address illegal activities or breaches of our agreements. This can include authenticating accounts, blocking spam or misuse, and protecting the rights and safety of our users and our organization.
• Legal Obligations: To comply with our legal and regulatory duties. For instance, we may process and retain certain transactional data for tax and accounting purposes (e.g. keeping records of payments for the period required by law). We might also disclose data in response to valid legal requests (court orders, subpoenas) or to meet obligations under consumer protection laws or data protection regulations (such as honoring opt-out requests).
• Other Purposes with Consent: If we ever need to process your personal data for a purpose not listed here, we will explain it to you and, if required by law or beyond the scope of our original purposes, request your consent. For example, if we want to feature your success story or testimonial on our website, we would ask for your permission before using your name or words publicly.

We will not use your personal information for automated decision-making or profiling in a way that has legal or similarly significant effects on you without your explicit consent. Any analytics or personalization we do is to improve your experience and is not legally significant profiling.

Legal Bases for Processing

We only process your personal data when we have a valid legal basis to do so under applicable law. Under the GDPR and equivalent regulations, the legal bases we rely on include:

• Contractual Necessity: Many of our data processing activities are to fulfill our contract with you. When you register for an account, sign up for a course, or attend an event, we must process your personal data to deliver the Services you requested. For example, using your email to send a webinar link, or processing payment information for a paid seminar, is done on the basis that it is necessary for performing our agreement with you.
• Consent: We will rely on your consent for certain processing that is optional or not strictly necessary for the Services. For instance, we ask for your consent before sending marketing emails or adding you to a public testimonials page. If we ever process special category data (e.g. health-related insights you volunteer in a course), we will obtain your explicit consent as required by law. You have the right to withdraw consent at any time, which will not affect the lawfulness of processing already carried out.
• Legal Obligation: Some data must be processed and retained to comply with legal obligations. This includes adhering to financial regulations (e.g. maintaining transaction records for tax audits), responding to lawful requests by public authorities, or fulfilling data protection legal requirements. If applicable laws (in the EU, UK, etc.) mandate that we retain or disclose certain data, we will do so to the extent required.
• Legitimate Interests: We may process personal data as necessary for our legitimate interests (or those of a third party), provided those interests are not overridden by your data protection rights. Our legitimate interests include improving and ensuring the security of our Services, understanding our user base, and communicating with you about relevant developments. For example, it is in our legitimate interest to analyze how users navigate our site so we can make it more user-friendly, or to contact participants with critical updates about ongoing courses. We always consider your rights and expectations – if a particular use of data seems high impact or unexpected, we will either seek consent or refrain from that use. You have the right to object to processing based on legitimate interests (see Your Rights below).

In certain cases we might also process data to protect vital interests (yours or someone else’s) – for example in a life-threatening emergency – or to perform a task in the public interest, but these scenarios are unlikely in the context of our Services and are mentioned here for completeness. The primary bases we rely on are contract, consent, legal duty, and legitimate interests in running and improving our educational platform.

If you have questions about the legal basis of any specific processing, please contact us (see Contact Us at the end) and we will provide clarification.

Third-Party Services and Data Sharing

In providing our Services, we use certain trusted third-party service providers and platforms to perform functions on our behalf. We may share your information with these third parties, but only to the extent necessary for them to deliver their services, and always under appropriate agreements to protect your data. The main third-party services we utilize include:

• Payment Processors: For handling payments securely. When you make a payment (for example, purchasing a course or event ticket), your payment details are transmitted directly to our payment gateway (such as a credit card processor or PayPal). These third-party processors specialize in secure payment processing and comply with PCI-DSS standards. We do not store your sensitive financial details (like full credit card numbers) on our systems. The processor will provide us limited information (confirmation of payment, your name and email, the amount, etc.) to record the transaction. These providers are authorized to use your data only as needed to process payments or comply with law. (Examples: Stripe, PayPal, etc. — see the specific processor’s privacy policy for details.)
• Video Conferencing (Zoom or similar): We conduct live online webinars, classes or meetings using third-party video conferencing platforms such as Zoom. If you participate in an online session, your name, email, or other account information may be used to invite you to the meeting. During the session, your video image or voice may be transmitted to other participants if you turn on your camera/microphone. We do not control how the video platform itself processes data; by joining such sessions you are also subject to the conferencing provider’s terms and privacy policy. We will never publicly livestream or share your video without permission. We recommend you familiarize yourself with Zoom’s (or the relevant platform’s) privacy practices. If you prefer, you may join with video off or a nickname for privacy, though for interactive portions we encourage authentic participation.
• Email and Newsletter Services: We use third-party email service providers (for example, Mailchimp, SendGrid, or similar) to send out our newsletters, course announcements, and notification emails. These providers store your email address (and name, if provided) on our behalf for the purpose of sending communications. They employ industry-standard security and will not use your email for their own marketing. You can unsubscribe from marketing emails at any time, and transactional emails (like password resets or important course info) will still be sent as needed for service.
• Messaging and Community Platforms (Telegram, etc.): We may host community discussion groups on platforms like Telegram, WhatsApp, or private Facebook/LinkedIn groups to facilitate peer support and communication among participants. If you choose to join our Telegram groups (for example), please note that Telegram is a third-party service with its own privacy policy. By joining, certain profile information (such as your Telegram username, display name, and possibly phone number depending on your privacy settings) will be visible to other members of the group. We do not control how Telegram or other external platforms use your data. We advise reviewing your privacy settings on those apps (for instance, on Telegram you can hide your phone number from non-contacts). Participation in these groups is voluntary; if you do not wish others to see your profile, do not join the group. We will never expose your personal contact details to others except what is inherently shared by your use of the platform. Any information you post in these groups will be visible to other members – consider this when sharing personal details. We expect all members to respect each other’s privacy (see our Terms of Use for community rules).
• Learning Management Systems / Online Course Platforms: Our courses may be delivered through our website or an integrated online learning platform. In some cases, we might partner with an e-learning platform or use a specific Learning Management System (LMS) to host course content, quizzes, etc. Examples could include Thinkific, Teachable, Moodle, or a WordPress LMS plugin. These platforms process the data required to run the courses (e.g. your account info, progress, quiz results) on our behalf. They are contractually obligated to protect your data and not use it for other purposes. We ensure any such platform used is reputable and compliant with relevant privacy standards.
• Analytics and Utilities: We use analytics tools (such as Google Analytics or similar privacy-focused analytics) to collect Usage Data (mentioned above) and evaluate how our site is used. These tools may set cookies or use tracking scripts on our site to collect data like page visits and clicks. The information gathered is generally aggregated and does not identify you personally; it helps us improve site design and content. Google Analytics, for example, operates under Google’s privacy policy, and we may configure it to anonymize IP addresses if required by law. We also use standard web hosting services and cloud storage (for backups or file delivery) which might incidentally process your data (for instance, our website host will handle any data you submit through the site). All such providers are carefully chosen for security and privacy compliance.
• Social Media or External Links: If our website or emails contain links to external sites or social media (e.g. a link to our Facebook page, YouTube channel, or a partner’s site), clicking those may allow the third party to collect certain info (like that you came from our site). Our website may also feature embedded content (like YouTube videos or social media widgets) which, if you interact, might allow those third parties to collect data through cookies. We do not share your data directly with these platforms, but they may collect data through these integrations under their own policies. Please exercise caution and review the privacy practices of any external sites you visit.

We do not sell or rent your personal information to third parties for their own commercial uses. We may share data with third parties only in the ways described above, and in these additional circumstances:

• With Your Consent: We will share personal data with third parties if you specifically ask or authorize us to do so. For example, if you ask us to connect you with a regional mentor or partner organization, or you consent to having your testimonial featured on a partner’s site, we will share accordingly.
• Within Our Corporate Group: If Synthesis IVDIVO Ltd has affiliates, parent/subsidiary companies, or training partners under common ownership, we may share information within that group if necessary to provide the Services. All recipients will uphold the same privacy protections. (At present, if we have local chapters or country-specific partners in places like Norway or Austria assisting with events, any shared data would be limited to what’s needed for those events, and those partners are bound by confidentiality.)
• Legal Compliance and Protection: We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, such as a lawful subpoena, court order, or government request; (ii) enforce our Terms of Use or other agreements; (iii) investigate and defend ourselves against any third-party claims or allegations; (iv) detect, prevent, or otherwise address fraud, security, or technical issues; or (v) protect the rights, property, or safety of Synthesis IVDIVO, our users, or the public. This may include exchanging information with law enforcement or regulators as appropriate.
• Business Transfers: In the unlikely event that we undergo a business transaction, such as a merger, acquisition by another company, reorganization, or sale of all or part of our assets, personal data may be transferred as part of that deal. We would ensure the recipient of your data is bound by similar privacy commitments. If such a change in ownership happens, we will notify you (for example, via email or a notice on our site) about the new controller of your information and any choices you may have.

When we share information with any third party, we require that they handle it with appropriate confidentiality and security measures and only use it for the specified purpose. We strive to anonymize or aggregate data when sharing statistics or insights (for example, telling a prospective partner that “X% of our students are from the EU” without revealing personal identities).

Data Retention

We will retain your personal information for as long as it is needed to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In general:

• Account Information: If you create an account with us, we will keep your account data while your account is active and for a reasonable period after you last use the Services, in case you decide to return. If you request account deletion, we will promptly deactivate and delete or anonymize your personal data associated with the account (except for data we must keep for legal reasons, as noted below).
• Course and Participation Data: Records of your enrollments, completions, and content (like exercise answers) may be retained as part of your account history. This allows you to access past course materials and track progress over time. If you delete your account or request erasure, this data will be deleted or de-identified, except where we have a continuing business need (e.g. keeping aggregate statistics) or legal obligation.
• Communication Records: Emails and support tickets are generally kept for a short period as we address your issue and for training our team. We may keep important communications for longer if needed to defend our legal interests (e.g. if a dispute arises) or to document our compliance (such as a record of consent or a request you made).
• Marketing Data: If you have consented to receive marketing communications, we will retain your contact details for that purpose until you opt-out or unsubscribe. Once you unsubscribe, we may keep your email on a suppression list to ensure we respect your choice in the future, but we will not send you further marketing.
• Financial and Transaction Data: We retain payment transaction records, invoices, and related information as required under tax law and accounting rules. In Ireland and the EU, for example, financial records may need to be kept for 7 years (or as required by local law) after the transaction date for audit purposes. This data will be limited to what is necessary (e.g. we keep an invoice with your name and amount, but not your full card details).
• Web Analytics: Aggregated usage data (which does not directly identify individuals) may be stored indefinitely for trend analysis. Raw web server logs and analytics data that could be linked to you (like IP addresses) are typically rotated or deleted within a few months, unless used in an active security investigation.
• Legal Requirements and Disputes: If we are under a legal obligation to keep data (for example, under GDPR if you exercise a right to opt-out, we might keep minimal data to demonstrate compliance; or if a law enforcement hold is in place), we will keep the data as needed. We also retain information as necessary to resolve disputes or enforce our agreements. For instance, if you were banned for misconduct, we might retain your email to prevent re-registration. Any data retained for these reasons will be restricted in use to the relevant purpose.

Once the retention period expires or the purpose is fulfilled, we will either securely erase your personal data or anonymize it so it can no longer be associated with you. When deleting data, we take steps to ensure that data is irrecoverable (for example, by wiping and overwriting backups). Please note that due to technical reasons, complete removal from all systems (especially cached or backed-up data) may not be immediate, but we will ensure it is done within a reasonable timeframe.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data. These security measures include:

• Encryption: Our website uses HTTPS/TLS encryption for all data in transit. This means that information you submit (such as when logging in or entering personal details) is encrypted between your browser and our servers. Sensitive data stored in our databases (like passwords or any sensitive personal info) is encrypted or hashed at rest.
• Access Controls: Personal data is accessible only by authorized personnel who need it to perform their job duties (for example, support staff assisting you, or instructors checking course progress). We restrict administrative access to our systems and use authentication methods (strong passwords, two-factor authentication where possible) to prevent unauthorized entry. Third-party processors that handle data on our behalf are also contractually obligated to maintain strict security standards.
• Secure Hosting: We host our platform with reputable cloud or hosting providers that offer robust security (firewalls, intrusion detection, routine patching). Our servers are located in secure data centers with physical security controls. We ensure software is kept up-to-date to address security vulnerabilities.
• Training and Policies: Our team members are trained on data protection best practices and are required to adhere to confidentiality obligations. We have internal policies in place to handle personal data safely and respond appropriately in the event of any security concern.
• Payment Security: Any online payments are handled through PCI-compliant payment gateways (as mentioned earlier). We do not store your payment card details on our systems to reduce risk.
• Regular Backups: We perform regular backups of data to prevent data loss. Backups are encrypted and stored securely. In case of any data integrity issue, we can restore from backups. Backup data is subject to the same security measures and retention policies described above.
• Monitoring and Testing: We monitor our systems for possible vulnerabilities and attacks. If we use third-party services, we rely on their certified security (for example, if we use a well-known LMS or cloud service, they undergo security audits). We may periodically test our own applications for security weaknesses (through code reviews or occasional penetration testing by professionals).

Despite our efforts, it’s important to note that no method of transmission over the Internet, and no method of electronic storage, is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by law (for instance, under GDPR we would inform the Data Protection Commission and affected individuals within 72 hours if a serious breach occurs).

You also play a role in keeping your information safe. Please use a strong, unique password for your account and do not share it. If you suspect any unauthorized access or activity in your account, notify us immediately so we can help secure it.

International Data Transfers

Synthesis IVDIVO Ltd operates internationally, and the personal data we collect may be transferred to, and stored at, locations outside of your home country. Specifically:

• EU/EEA and UK Users: If you are located in the European Union, European Economic Area (including Norway), or the United Kingdom, your personal data may be transferred outside of those regions. For example, we may use cloud servers or service providers in the United States or other countries to process data (such as email services or video platforms). When transferring data out of the EU/EEA/UK, we take steps to ensure adequate protection in line with GDPR requirements. This may include: transferring to countries that the European Commission (or UK government) has determined offer an adequate level of data protection, or using Standard Contractual Clauses (SCCs) and other approved safeguards in our contracts with service providers. For instance, our US-based providers have signed SCCs committing to GDPR-level privacy, and some may also certify under frameworks like the EU-US Data Privacy Framework if applicable. We also conduct due diligence to ensure these providers employ robust security.
• United States and Other Countries: If you are outside the EU/UK, note that your information will likely be transferred to and processed in the European Union (Ireland/European servers) and/or the United Kingdom, since our company is based in the EU/UK region. This means your data will be subject to European data protection standards (which are generally stringent). If we transfer data from our side to another country, similar protections as described above will apply. For example, if a participant is in the US, their data may be stored on EU servers; conversely, EU participants’ data might be processed on a U.S. platform like Zoom, but under SCC safeguards.
• International Participants: Regardless of your location, we aim to handle your data in a secure manner and in accordance with this Privacy Policy. Different countries have different privacy laws; as a policy, we apply consistent high standards of privacy to all users’ data, not just those in jurisdictions with strict laws. That said, if local law in your country imposes additional requirements or rights, we will comply with those to the extent applicable (see Your Rights below for jurisdiction-specific rights).

By using our Services or providing us with your information, you acknowledge the transfer, storage, and processing of your personal data in countries outside of your own. We will always take appropriate measures to protect your data during such transfers. If you would like more information about our international data transfer practices or the specific safeguards in place, please contact us.

Your Rights and Choices

You have rights regarding your personal data, and we want to ensure you can exercise them. Depending on applicable law and your location, your rights may include:

Rights for EU/EEA, UK, and Similar Jurisdictions

If you are in the European Union, EEA (such as Norway), the UK, or other regions with similar data protection laws, you have the following rights under GDPR and those laws:

• Right to Access: You can request confirmation of whether we are processing your personal data, and if so, request a copy of the data we hold about you in a structured, commonly used format (we will provide this typically as a digital file). This helps you understand what information we have and verify the lawfulness of our processing.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected or updated without undue delay. For example, if you change your email or notice we misspelled your name, you can ask us to fix it.
• Right to Erasure: Also known as the “right to be forgotten,” you may request that we delete your personal data when it is no longer needed for the purposes for which it was collected, or if you withdraw consent (where applicable) or object to processing and we have no overriding legitimate grounds to continue. We will honor deletion requests provided we don’t have a legal obligation or other legitimate reason to retain the data (we will inform you if so). Deletion is subject to certain exceptions (for instance, you cannot demand we erase data we must keep for legal tax compliance, or data that has been anonymized).
• Right to Restrict Processing: You can ask us to restrict (temporarily halt) the processing of your data under certain circumstances – for example, if you contest the accuracy of the data or have objected to processing (see below) and we are evaluating your request. When processing is restricted, we will store your data securely and not use it (except to the extent allowed, like with your consent or for legal claims) until the issue is resolved.
• Right to Object: You have the right to object to our processing of your data in certain situations. You can object to processing based on legitimate interests, on grounds relating to your particular situation – we will then stop processing unless we demonstrate compelling legitimate grounds that override your interests, or if needed for legal claims. Importantly, you have the absolute right to object to processing of your personal data for direct marketing purposes at any time. If you object to marketing, we will stop sending you marketing communications.
• Right to Data Portability: For data you provided to us and which we process by automated means on the basis of consent or contract, you can request to receive that data in a structured, commonly used, machine-readable format (for example, CSV or JSON), and you have the right to transmit that data to another controller (or have us transmit it, where technically feasible). In plain terms, this allows you to take your data to another service provider if you wish.
• Right not to be subject to Automated Decisions: We do not engage in fully automated decision-making with legal or similarly significant effects using your personal data. However, you have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects or similarly significantly affects you, unless certain exceptions apply (like you gave explicit consent, or it’s necessary for a contract and suitable safeguards are in place). If we ever introduce automated assessments (e.g. AI analysis of quiz answers), it will not replace human decision-making in any way that impacts you significantly without your knowledge. You also have the right to express your point of view and contest any automated decision.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. For example, you can opt out of our newsletter, or retract consent for use of a testimonial. Note that withdrawal does not affect the lawfulness of processing that occurred before you withdrew consent.
• Right to Complaint: You have the right to lodge a complaint with a supervisory data protection authority if you believe we have infringed your privacy rights. If you are in the EU or EEA, you can contact the data protection authority in your country of residence, place of work, or where the issue took place (for example, the Austrian Data Protection Authority (Datenschutzbehörde) for Austria, or Norwegian Data Protection Authority (Datatilsynet) for Norway, or the Irish Data Protection Commission if our lead EU authority is Ireland). In the UK, you can contact the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to address your concerns directly before you approach a regulator – see Contact Us below to reach out to us.

These rights are not absolute; they come with conditions and exceptions under the law. For instance, we might refuse an access request if it adversely affects the rights of others, or deny erasure if the data is needed for legal compliance. If we refuse any request, we will explain the reason.

California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific privacy rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act) and similar U.S. state laws. These rights (some of which overlap with the GDPR rights above) include:

• Right to Know: You can request that we disclose what personal information we have collected about you in the past 12 months, including the categories of data, the sources of that data, the business purpose for collecting it, and the categories of third parties with whom we shared it. You may also request the specific pieces of personal information we have about you (essentially an access request, similar to GDPR).
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions. If you send a verified deletion request, we will delete your personal info from our records and instruct any service providers to do the same, unless retaining the information is necessary for a permitted reason (for example, completing a transaction you requested, detecting security incidents, exercising free speech or another legal right, complying with a legal obligation, etc.).
• Right to Correct: Under the CPRA (effective 2023), California residents also have the right to request correction of inaccurate personal information we hold about you. Upon verification, we will correct any inaccuracies you identify.
• Right to Opt-Out of Sale/Sharing: The CCPA gives you the right to opt-out of the “sale” of your personal information. However, we do not sell personal information to third parties for monetary value. We also do not “share” your personal information for cross-context behavioral advertising (the CPRA’s expanded definition of sharing). Since we don’t sell or share data in these ways, you will not see a “Do Not Sell or Share My Info” link on our site, and this right is more of a formality. If that ever changes, we will update this policy and provide a mechanism to opt out.
• Right to Non-Discrimination: We will never discriminate or retaliate against you for exercising any of your CCPA rights. This means we won’t deny you services, charge you different prices, or provide a different level of quality because you exercised your privacy rights. (Note: If you ask us to delete data that is necessary to provide a service, we may need to discontinue that service – for example, if you delete your account entirely, you will no longer be able to access courses associated with that account. But we will not otherwise penalize you.)
• Right to Information About Data Practices: This largely overlaps with the “right to know,” but generally, you are entitled to receive information about our data collection practices at or before the point of collection. We fulfill this through this Privacy Policy and notices on our website (for instance, a link to this policy when you sign up).

Submitting Requests (California): You or your authorized agent can submit access, deletion, or correction requests by contacting us (see Contact Us below). We will need to verify your identity to a reasonable degree of certainty before responding (this may involve confirming information we already have on file, like sending a response to your email on record or asking for details of your recent interactions). We aim to respond to CCPA requests within 45 days as required (or notify you of an extension of up to 45 additional days if necessary). Each consumer may make free requests up to a certain limit per year, and we will inform you if any limits apply.

If you are a resident of other states (such as Colorado, Virginia, etc.) with similar laws taking effect, please know we intend to honor similar rights for you. You can reach out to exercise access, deletion, correction, etc., and we will accommodate as required by those state laws.

Your Choices

• Updating Your Information: You can review and change certain personal information by logging into your account (if applicable) and editing your profile. For example, you can update your email, password, or other details. If any information cannot be updated via your account, contact us and we will assist.
• Opting Out of Marketing: As noted, you can opt out of marketing emails at any time by clicking the “unsubscribe” link in any promotional email, or by contacting us with your request. You will still receive transactional or service-related emails (for example, messages about your course enrollment, receipts, or important notices) as these are not promotional.
• Cookies & Tracking: Most web browsers let you control or refuse cookies. You can also use tools like browser extensions to block trackers. If you do not want to be tracked by Google Analytics, Google provides an opt-out browser add-on. For third-party advertising cookies (though we currently do not use advertising networks), you can often opt out via the Digital Advertising Alliance’s website if it were applicable. Our cookie banner (if shown) may allow you to opt-out of non-essential cookies as well.
• Do Not Track (DNT): “Do Not Track” is a setting in some browsers that signals a preference not to be tracked across websites. Currently, our site does not respond to DNT signals specifically, because there is not yet a universal standard for DNT. However, we only track users as described (for functional and analytic purposes) and not for invasive advertising. We will monitor developments around DNT standards.
• Declining to Provide Data: You have the choice not to provide certain personal information. However, be aware that some data is necessary for the performance of our Services. For instance, if you do not provide an email address, we cannot create an account for you or send you the course access link. If you choose not to allow certain data collection (like blocking all cookies), parts of the Service may not function optimally.
• Withdrawing from Groups: If you join a Telegram or other community and later decide you no longer want to participate or share info there, you can leave the group at any time. You may also request we remove any content you posted (we will do our best to accommodate, though note that other members might have seen or saved information before removal, which is beyond our control).

We encourage you to contact us with any questions or concerns about your privacy or to exercise any of your rights.

Updates to this Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. If we make material changes, we will notify users by posting a prominent notice on our website or, if appropriate, by emailing you. The “Last updated” date at the top will always indicate when the latest changes were made.

Please review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any modification to this Policy will constitute your acceptance of the updated terms, to the extent permitted by law. If you do not agree with any changes, you should stop using the Services and can request that we delete your personal data.

Contact Us

Synthesis IVDIVO Ltd is the “data controller” responsible for your personal information (except in certain cases where we act solely as a data processor on behalf of a partner). If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: privacy@synthesis-ivdivo.com (or the appropriate contact email for privacy inquiries)
Postal Mail: Synthesis IVDIVO Ltd, [Office Address], Dublin, Ireland (Attn: Data Protection)
Contact Form: You may also reach out through the contact form on our website.

We will respond to your inquiry as soon as reasonably possible, and no later than legally required. Your privacy is important to us, and we welcome your feedback and questions.

By using our site and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for entrusting Synthesis IVDIVO with your learning journey and personal growth. We are dedicated to safeguarding your personal data every step of the way.

Synthesis IVDIVO Ltd Disclaimer and Waiver of Liability

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE PARTICIPATING IN ANY SYNTHESIS IVDIVO LTD PROGRAMS OR USING OUR SERVICES. By registering for or taking part in our courses, seminars, webinars, coaching sessions, Telegram groups, or any related activities (collectively, the “Programs”), you acknowledge that you have read this Disclaimer and agree to its terms. If you do not understand or agree, please refrain from participating.

This document serves as a clear “Assumption of Risk” and “No Guarantee” notice to all participants. It explains that your participation is entirely voluntary, outlines the nature of our Programs (including what they are not), and limits our liability. It is not meant to alarm you, but to ensure you make an informed decision and take responsibility for your own well-being throughout the process.

Voluntary Participation and Assumption of Risk

All participation in Synthesis IVDIVO Programs is completely voluntary. You are choosing to engage in these activities of your own free will. The exercises, practices, and discussions we facilitate are intended for personal development and educational purposes. While many people find them beneficial, it’s important to recognize that any activity of this nature carries inherent risks – whether physical, emotional, or otherwise.

By participating, you accept and assume all risks associated with these activities. This includes (but is not limited to) the risk of physical injury (for example, if a program involves light movement or breathing exercises), emotional distress (as self-reflection or group discussions can sometimes bring up unexpected feelings), or other personal impacts. You know your own health and limitations best: if you have any medical or mental health condition that could affect your ability to participate safely, we strongly advise you to consult with a qualified professional (such as a doctor or therapist) before enrolling. You have the right and responsibility to modify or skip any activity that causes you discomfort or that you feel is unsafe for you.

At all times, you have control over your level of participation. If an exercise or discussion becomes too uncomfortable, you may stop. You should feel empowered to step away, take a break, or seek support if needed. There is no penalty for not completing a given exercise – our Programs are not coercive. Should you continue, you are affirming that you are comfortable proceeding on your own accord.

By attending any session or event, you agree that Synthesis IVDIVO Ltd and its instructors, staff, and partners are not forcing you to do anything; you alone decide how much to engage. You agree to take full responsibility for any consequences of your participation. This means that if you experience any injury, loss, or other undesirable outcome during or after the activities, you accept that risk personally.

Not Medical, Psychological, Therapeutic, or Financial Advice

Synthesis IVDIVO Programs are educational and experiential in nature – they are NOT professional medical advice, psychological counseling, psychotherapy, or financial advising. Neither the content of our courses nor the guidance of our facilitators should be construed as a substitute for professional services in those fields.

• No Medical Advice: Our seminars may discuss topics related to health, well-being, or the mind-body connection, but we are not medical professionals (unless explicitly stated for a specific segment, and even then, no patient-doctor relationship is formed in this context). Nothing presented is intended to diagnose, treat, cure, or prevent any medical condition. The practices (e.g. meditation, breathing, physical exercises) are generally safe for most people, but if you have health concerns, consult a physician. By participating, you acknowledge that any suggestions regarding lifestyle, diet, or exercises are to be undertaken at your discretion, and you will seek medical approval when appropriate. Never disregard or delay seeking medical advice because of something you heard in our program.
• No Psychological or Psychotherapy Services: While personal growth work can intersect with emotions and mindset, our Programs do not provide mental health treatment. We are not functioning as psychologists, psychiatrists, or licensed counselors in running these courses. Nothing in the Program constitutes professional mental health therapy or counseling. If you are under the care of a mental health professional or have known psychological conditions, you should discuss with them before joining. Our content is for personal development and education, not for treating mental illness. Participation does not create a doctor-patient, therapist-client, or any legally protected therapeutic relationship. Any support or peer discussion is offered in a coaching/educational capacity only. If you feel overwhelming emotions or mental distress during the course, please seek help from a qualified mental health provider.
• No Financial or Legal Advice: Occasionally, discussions might touch on life goals, including career or financial aspirations, as part of holistic well-being. However, we are not financial advisors or lawyers. You should not interpret any references to business, money, or legal matters as professional advice. Always consult a certified financial planner, accountant, or attorney for advice on those matters. For example, if a technique improves focus and you apply it at work, that’s great, but we’re not guaranteeing any financial outcome, nor providing investment or business strategy.
• No Other Professional Advice: In general, any information provided in our Programs is for informational and educational purposes only. It is not a replacement for professional advice in any field. You are encouraged to seek professional guidance for any matters that go beyond the scope of our Programs. Our instructors and guest speakers, while expert in their domains of personal development, are not speaking as your personal advisor.

Important: If you are in need of medical, psychological, or financial help, please reach out to licensed professionals. If you have thoughts of self-harm or any mental health crisis, contact a mental health professional or crisis line immediately. Our community may be supportive, but it is not equipped to handle emergencies or serious personal crises.

No Guarantees of Results

Every individual’s journey is unique. Synthesis IVDIVO Ltd makes no guarantees, promises, or warranties – express or implied – about the results or outcomes you will achieve by participating in our Programs. While we may share success stories or testimonials from past participants (with their permission), these are individual experiences. They are not guarantees that you or anyone else will achieve the same results.

Personal growth depends on many factors: your starting point, level of effort, personal circumstances, how actively you apply the practices, and even factors beyond your control. We do not guarantee any specific outcome such as (but not limited to): improved health, psychological breakthroughs, financial gain, relationship success, spiritual enlightenment, or any other tangible or intangible benefit.

Any forward-looking statements or aspirational language in our marketing (for example, “transform your life” or “achieve inner peace”) are aspirational in nature. They describe potential benefits that some may experience, not a promise or contractual obligation. By joining, you understand that results vary from person to person. Some people may experience significant positive changes; others may experience subtle shifts; and some may feel little change or none at all. That’s normal in any self-development work.

We encourage you to approach the Program with an open mind and realistic expectations. Growth often takes time and continued practice beyond the duration of a course. We will provide tools, guidance, and support, but you are responsible for applying them in your life.

Furthermore, any improvements you do notice (for example, reduced stress, greater clarity, better habits) are also not permanent guarantees – maintaining results often requires ongoing practice and effort, which is up to you.

In summary: no outcome is assured. We disclaim any express or implied warranty or guarantee of effectiveness. You accept that there is a risk that the Program may not meet your expectations or achieve the results you desire.

Personal Responsibility

By participating in Synthesis IVDIVO Programs, you agree that you are and remain 100% responsible for your own well-being and actions, during the Program and afterwards.

What does this mean? It means that you will not hold Synthesis IVDIVO or its staff responsible for decisions you make or actions you take (or fail to take) as a result of something you learned or experienced in the Program. Any life changes – whether quitting a job, starting a new practice, confronting personal issues, etc. – are initiated by you and under your own responsibility.

• You acknowledge that you are in control of your choices and behavior at all times. Our facilitators might offer suggestions, homework, or practices, but it’s up to you to decide what to follow and how to integrate it. If you ever feel something isn’t right for you, you can choose not to follow that suggestion.
• If you drive to an event, practice a physical exercise at home, or engage in any activity related to our course, you do so of your own accord. For example, if during a meditation you feel dizzy and decide to continue anyway, you have chosen that. If a writing exercise brings up strong emotions and you decide to make a big life decision based on that, it is your choice. You take ownership of those choices and their results.
• Before, during, and after the Program, you agree to take all necessary steps to ensure your own safety. This could include getting medical check-ups if you plan to do any physical practice, arranging for personal support (friends, therapist) if you are delving into emotional areas, and generally practicing self-care. If you’re unsure, you will seek independent advice rather than rely solely on the Program content.

Full Liability Release: To the fullest extent permitted by law, you agree to release and discharge Synthesis IVDIVO Ltd, its officers, directors, employees, instructors, agents, representatives, and affiliates (“Released Parties”) from any and all liability, claims, demands, or causes of action for any injury, harm, loss, damage, or any other claim arising out of or related to your participation in the Programs. This waiver and release includes, for example, claims for personal injury (including death), emotional distress, economic loss, or any other damage to you or your family, that you allege is the fault of the Released Parties, whether arising from negligence or otherwise. You agree not to sue or make any claim against the Released Parties for any reasons stated above.

This release does not apply to gross negligence, willful misconduct, or any other liability that cannot be released under law. However, by accepting this Disclaimer, you intend to release and waive all claims of ordinary negligence or similar legal theories against the Released Parties. You understand that if you are injured or suffer loss, you are giving up the right to seek compensation from the Released Parties.

If despite this agreement you (or anyone on your behalf) attempt to make a claim against any of the Released Parties, you agree that you shall indemnify and hold them harmless from any such claim, including attorneys’ fees and costs. (Indemnification means you will reimburse us if you make a claim that is covered by this waiver and incur costs as a result.)

Additional Acknowledgments

• No Client-Therapist Relationship: You understand that interactions in the Program (including group sharing or any one-on-one attention from our staff during exercises) do not establish a confidential counseling relationship. While we strive to create a safe and supportive environment, it is a group educational setting and not private therapy. Please be mindful in sharing personal details; you do so at your own discretion. We encourage respecting one another’s privacy (for example, by not divulging personal stories of other participants outside the group), but we cannot guarantee confidentiality in a group context.
• No Endorsement of Personal Actions: Any decisions you make or actions you take in your personal life, even if influenced by insights from the Program, are made of your own volition. For example, if you decide to make a health change (like altering your diet or exercise regimen) or a financial change (like changing jobs) as a result of something discussed, that decision is yours alone. We do not bear responsibility for the outcome of that decision.
• Testimonials and Expectations: You acknowledge that any testimonials from previous participants (happy outcomes, etc.) are not a promise of what will happen for you. We have not guaranteed any results and you haven’t received any guarantees from us or our affiliates. You came in with your eyes open to the possibility that you might achieve a lot, a little, or nothing at all from the Program – and all of those possibilities are on you to navigate.
• Suitability: You confirm that you are mentally and physically fit to participate. If at any point you feel that the Program is not suitable for you, you will take responsibility to remove yourself from the situation (you can always leave a session or choose not to continue with the course – and we can discuss possible refunds or alternatives separately if needed, per our policies). If we, as organizers, feel that your participation poses a risk to you or others (for example, if you exhibit behavior that suggests severe distress or you violate ground rules in a way that endangers others), we reserve the right to remove you from the Program for safety reasons, and this Disclaimer would still apply to your prior participation.

Conclusion of Disclaimer

By proceeding with enrollment or participating in our Programs, you are effectively signing this Disclaimer electronically (for example, by checking an “I agree” box or clicking “Accept”). You confirm that you have carefully read and understood this document. You are aware that it is a release of liability and a contract between you and Synthesis IVDIVO Ltd, and by agreeing to it, you freely and voluntarily give up certain legal rights.

If any portion of this Disclaimer is held to be invalid or unenforceable, the remaining sections shall continue in full force and effect.

Thank you for taking the time to understand these important terms. Our aim is to provide a transformative and safe experience, and clear agreements like this help ensure everyone is on the same page. We appreciate your trust and look forward to embarking on this journey with you, with mutual understanding and respect for personal responsibility.

Synthesis IVDIVO Ltd Terms of Use and Participation Agreement

Effective Date: February 3, 2026

PLEASE READ THESE TERMS CAREFULLY. This Terms of Use & Participation Agreement (the “Terms” or “Agreement”) is a legally binding contract between you (“User,” “participant,” or “you”) and Synthesis IVDIVO Ltd (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our website (including any subdomains) and online platform, as well as your participation in our courses, seminars, webinars, workshops, community forums, Telegram groups, referral programs, and any other services or content provided by us (collectively, the “Services” or “Programs”).

By accessing our website or enrolling in any Program, you agree to be bound by these Terms and all policies referenced herein (such as our Privacy Policy and Disclaimer). If you do not agree, you must not use the Services. You will usually indicate your acceptance by checking a box or clicking “I agree” during sign-up, but these Terms apply to you even if that action was not taken, as long as you use the Services.

These Terms are intended to be internationally applicable, but local mandatory laws (especially for consumer protection or data privacy) may grant you certain rights or impose certain obligations on us. We do not seek to limit or override any such legal protections; instead, these Terms apply to the maximum extent permitted by relevant law. If you are a consumer in the EU, UK, or other jurisdiction with specific regulations, you may have additional rights which prevail in case of conflict.

Below is an outline of key sections of these Terms for ease of reading:

Table of Contents (for navigation purposes):

1. Scope of Services
2. Eligibility and Participant Requirements
3. Account Registration and Security
4. Fees, Payments, and Refunds
5. Code of Conduct and Community Guidelines
6. Telegram and Community Groups
7. Intellectual Property Rights (Our Content)
8. License to Use Materials
9. User-Generated Content and Feedback
10. Recording of Sessions and Media Release
11. Referral Program Terms
12. No Commercial Use of Services
13. Disclaimers of Warranties
14. Limitation of Liability
15. Indemnification
16. Dispute Resolution; Governing Law
17. Termination of Participation
18. Changes to Terms
19. Miscellaneous (Severability, Entire Agreement, etc.)
20. Contact Information

Please read the entire Terms, as all parts are important and create obligations and rights for both you and us.

1. Scope of Services

These Terms govern your use of all aspects of Synthesis IVDIVO’s Services, including but not limited to:

• Website and Online Platform: Our main website (for example, synthesis-ivdivo.uk or related domains) and any associated learning management system, user account dashboard, course portals, or content delivery system. This encompasses browsing our site, reading articles or blog posts, and accessing free or paid digital content.
• Online Courses and Webinars: Any online course, class series, webinar, or virtual seminar we offer. This includes live Zoom sessions, pre-recorded video lessons, interactive exercises, downloadable resources (PDF handouts, slides, etc.), and any assessments or quizzes.
• In-Person Events and Seminars: If we host physical events, such as weekend seminars, retreats, workshops, or meet-ups (for example, events in Dublin, London, Barcelona as referenced on our site), these Terms apply to your participation in those events as well, except where obviously inapplicable (for example, website usage rules might not apply offline, but conduct rules do).
• Community and Forums: Any community spaces provided by us for participant interaction. This includes official Telegram groups, WhatsApp groups, Facebook groups, forums on our site, comment sections, or any other channel we moderate for users to communicate.
• Communications: All email newsletters, announcements, or communications from us to you, and any communications you send to us (like support inquiries, or posts in community forums).
• Materials and Content: All content we provide is covered – including text, images, logos, graphics, videos, audio recordings, curriculum structure, software, and any other intellectual property. (Details in Section 7 and 8 about how you can use these materials.)
• Referral/Affiliate Program: If we have a referral or affiliate program where you can invite others or promote our Services for rewards, these Terms cover those activities as well, alongside any separate guidelines we issue for the program.
• Any Other Services: Any future service, feature, or product we introduce (like a mobile app, additional social media community, etc.) unless it comes with separate terms.

In summary, anything provided by Synthesis IVDIVO Ltd for your use or participation in relation to our educational and community offerings is under the umbrella of these Terms.

Please note: Certain Programs or events might come with additional terms or requirements (for example, an intensive retreat might have you sign a separate waiver, or a specific course might have guidelines unique to it). In the event of a conflict between those specific terms and these general Terms, the specific terms for that program will take precedence for matters directly related to that program, and these general Terms will apply to everything else.

2. Eligibility and Participant Requirements

You must meet the following criteria to use our Services or participate in our Programs:

• Minimum Age: You must be at least 18 years old to create an account or participate, unless a higher minimum age is specified for a particular Program. Our content is geared toward adults. We do not knowingly allow minors (under 18) to enroll or participate without parental consent. If you are under 18 and somehow considering participation, you must have a parent or guardian contact us and provide explicit written consent, and even then we reserve the right to refuse underage participants for safety and legal reasons. Some jurisdictions have specific age-related data privacy rules (for example, under 13 in the US, under 16 in the EU without parental consent) – we intend to fully comply, hence the restriction. By agreeing to these Terms, you represent and warrant that you are at least 18 (or that you are the parent/guardian of a minor who has been explicitly allowed by us to participate under special conditions).
• Legal Capacity: You have the legal capacity to enter into a contract. That means you are of sound mind and not otherwise barred from contracting (for example, you’re not acting on behalf of someone who has been legally deemed incapable of managing their affairs). If you are registering on behalf of an organization (like a company signing up employees), you represent that you have authority to bind that organization to these Terms, in which case “you” includes the organization.
• Accurate Information: You agree to provide true, accurate, and complete information about yourself during the registration or signup process (and to update such information if it changes). For example, use your real name and contact details. Do not impersonate anyone or use fake credentials. Our Privacy Policy explains how we handle the personal data you provide.
• No Prohibited Users: You are not a person barred from using the Services under applicable laws. For instance, you are not on any trade sanction lists or located in a country subject to comprehensive sanctions that would prohibit us from providing services to you. (This is rarely an issue in educational contexts, but we include it for compliance.)
• Health and Safety: By participating, you confirm that you meet any health or prerequisite requirements that we have made you aware of. For example, if a course involves physical yoga practice and we say “not suitable for pregnant individuals beyond first trimester without doctor’s clearance,” you should heed that. Or if you have severe PTSD and a course involves deep meditation, ensure you are stable and/or have consulted with a healthcare provider. It is your responsibility to ensure you are physically, mentally, and emotionally fit for the Program you choose. We may refuse or discontinue your participation if we have legitimate concerns about your ability to safely participate (see Termination in Section 17).
• Prior Bans: If we have previously terminated your access or banned you for violation of these Terms (or prior terms), you are not eligible to re-register without our explicit permission. Any attempt to circumvent a ban by using a different name or email will itself violate these Terms.
• Territorial Restrictions: Our Services are available globally, but some content or features might not be available in certain countries due to regulatory or logistical reasons. We will try to indicate any such restrictions, but generally by accessing content, you confirm it is not illegal for you to do so where you are located. For example, if certain psychological content needs local licensing in one country, we might restrict it there.

If you do not meet the above requirements, please do not attempt to use the Services or register for a Program. We reserve the right to reject or cancel registrations that violate the eligibility criteria at any time.

3. Account Registration and Security

Many of our Services require you to create a user account. Here’s what you need to know:

• Account Creation: To access certain content (like paid courses or discussion forums), you’ll need to sign up on our site by providing information (like name, email, password, etc.). You agree to provide accurate info and keep it updated. Do not use someone else’s email or create multiple accounts without permission.
• Account Security: You are responsible for maintaining the confidentiality of your account login credentials (username and password). Do not share your password with others. If you suspect that your account has been compromised (e.g., someone else is using it), you must notify us immediately at our support contact. We are not liable for any loss or damage arising from unauthorized use of your credentials (but if you do inform us, we will work with you to secure the account).
• One Person per Account: Unless we specifically allow multi-user accounts (e.g., an organization account with sub-users), each account should be used by only one individual. You may not transfer your account to someone else or allow someone else to use your login. If a friend or colleague wants to try our Services, that person should register their own account.
• Valid Email: You must keep a valid email on file, since that’s our primary way to reach you for important notices (including any legal notices or updates to Terms). We are not responsible if you don’t maintain access to the email address and miss important info. Check your spam folder occasionally to ensure emails from us aren’t being misrouted.
• Profile and Username: If the platform allows you to set up a public profile (like in community forums or course leaderboards), please choose an appropriate username. Offensive or misleading usernames (e.g., pretending to be an admin, or something vulgar) are not allowed. We may ask you to change a username if it violates someone’s rights or is otherwise problematic.
• Multiple Accounts: You do not need more than one account. Creating multiple accounts without permission (for example, to bypass restrictions or game a referral program) is prohibited. If you forget your login, use password reset or contact us – do not just make a new account, as that could cause confusion with your purchases and records.
• Third-Party Login: If we allow sign-in via third-party OAuth (like “Login with Google/Facebook”), any such use still binds you to these Terms. You will still likely have an account on our system linked to that login. If that third-party account is compromised, or you lose access to it, let us know so we can help secure your Synthesis IVDIVO account by another method.
• Account Activity: You are responsible for all actions that occur under your account, whether or not you personally performed them, so long as you negligently or willfully permitted that usage. For example, if you share your password and someone posts something that violates our rules under your name, it’s as if you did it. Do not ever use another user’s account without permission.

We reserve the right to suspend or terminate your account if we suspect any security breach, fraudulent activity, or violation of these Terms. (See Termination section.)

4. Fees, Payments, and Refunds

Many of our Services are offered for a fee (for example, course tuition, event tickets, membership subscriptions, or products). This section outlines terms related to payments:

• Pricing: All prices for courses or events will be indicated on our site or registration form. Prices may vary by region (for example, due to VAT or sales taxes) and are subject to change. Once you purchase, you lock in the price for that purchase, but future purchases may have new pricing. We strive for price accuracy; if there’s an obvious error (typo in price), we’ll correct it and notify you—if you had purchased at the error price before correction, we may honor it or offer a refund if the difference is huge, at our discretion.
• Currency: Prices are typically listed in a specific currency (e.g., EUR, USD, GBP). If you’re paying in a different currency, your bank or card may convert at their rate and possibly charge fees – we are not responsible for exchange rates or fees imposed by your payment provider.
• Payment Methods: We accept various payment methods, such as credit/debit cards, PayPal, bank transfers, etc., as indicated during checkout. By providing payment information, you represent that you are authorized to use that method and you authorize us (or our payment processor) to charge the full order amount to that method. If your payment fails or is declined, we may suspend or cancel your access to the Service you were trying to purchase.
• Payment Plans: If we offer installment plans for a high-priced program, the terms of the plan will be clearly stated (e.g., “3 monthly payments of X”). By opting into a payment plan, you agree to pay each installment on time. Typically, we will automatically charge the same payment method for each installment. If any installment is missed or significantly late, we reserve the right to suspend your access to the program until payment is resolved, and/or to accelerate the remaining balance due immediately (unless prohibited by law). If you need an extension or have issues, communicate with us – we value an amicable resolution.
• Taxes: Our prices may or may not include taxes, depending on your location. For example, if you are in the EU, VAT might be included in the price or added at checkout according to your country’s rate. We will display tax charges where applicable. You are responsible for any taxes, duties, or other governmental fees associated with your purchase beyond our collection.
• Refund Policy: We want you to be satisfied with your experience, but we also have to maintain fairness and sustainability. Our general refund policy is as follows (unless a specific program has its own refund terms, which will be communicated):
  • Digital Courses/Webinars: If the course is entirely digital and you have been given immediate access to all materials, we typically do not offer refunds once access is granted (because you can consume the content quickly). However, if there is a stated satisfaction guarantee period (e.g., “14-day money-back guarantee if you have completed less than 20% of the course and are unsatisfied”), that will apply according to the stated conditions. We may consider refund requests on a case-by-case basis if you have a special situation (like accidental purchase or technical issues preventing access) – but we reserve the right to decline if the content has been accessed.
  • Live Seminars/Events: For ticketed in-person events or live online programs that run on specific dates, we often allow refunds or cancellations up to a certain date before the event (e.g., full refund if canceled 14 days before start, 50% refund if 7 days before, no refund if less than 7 days). The specific cancellation policy will be noted on the event registration page. If we have to cancel or significantly reschedule an event, you will of course be entitled to a full refund or credit towards a future date.
  • Subscription Services: If we offer a subscription (e.g., monthly membership for ongoing content), you can cancel future renewals anytime, but no pro-rata refunds for the current billing period will be given unless required by law. For example, if you paid for a month, used it for 20 days and cancel, you still have access for remaining 10 days but won’t get money back for those days. If a subscription had a free trial, you must cancel before the trial ends to avoid being charged.
  • How to Request: To request a refund or cancellation, you must contact us at the designated email (for example, support@synthesis-ivdivo…) within the allowed timeframe. We may require you to state the reason (to improve our services). If approved, refunds will be issued to the original payment method. Please allow a reasonable time for processing (usually 5-10 business days, depending on bank).
  • Courses Purchased via Third-Party: If any of our courses are sold through a third-party marketplace (e.g., a partner platform or app store), the refund policy of that platform may apply instead.
• Chargebacks and Disputes: You agree to contact us to attempt to resolve any issue before initiating a chargeback or payment dispute. If you initiate a chargeback without contacting us, or if the chargeback is ruled in our favor (meaning the charge was valid under these Terms), we reserve the right to terminate your account and refuse any future service to you. We also may pursue collection efforts for any unpaid amounts plus any fees incurred by us due to the chargeback. We take fraud seriously; if you fraudulently report unauthorized charges, we may report that to the authorities.
• Discounts and Promotions: We may offer discounts, coupons, or referral credits. These are subject to the specific terms of the promotion (e.g., valid until a certain date, or only for first-time users, etc.). We reserve the right to cancel or alter promotions at any time. If we suspect misuse of a promotion (such as creating multiple accounts to redeem new user discounts), we can cancel orders or accounts accordingly.
• Scholarships or Barter: In some cases, we might offer scholarships or alternative arrangements (like volunteering in exchange for attendance). Such arrangements will be explicitly agreed in writing. They may still require you to agree to these Terms.
• Invoices: If you need an invoice or receipt (particularly for businesses or reimbursements), let us know and we’ll provide it. For EU participants, providing a VAT ID (if you have one) can help with proper invoice issuance.

5. Code of Conduct and Community Guidelines

We are committed to creating a safe, respectful, and productive learning environment. Whether you are interacting on our website, in a course, or at an in-person event, you are expected to conduct yourself in a manner that is respectful to all participants, staff, and third parties. By agreeing to these Terms, you commit to following this Code of Conduct:

• Respect and Dignity: Treat others with kindness, courtesy, and respect. Harassment, bullying, or discrimination of any kind will not be tolerated. This includes (but is not limited to) offensive comments related to gender, gender identity, sexual orientation, race, ethnicity, religion, nationality, age, disability, or any personal characteristic. It also includes unwanted sexual or romantic advances, and any form of derogatory or demeaning language.
• No Hate Speech or Inappropriate Content: Do not share or post content that is unlawful, hateful, sexually explicit, violent, or otherwise objectionable. This applies to spoken words during events as well as written content in forums or chats. We understand that personal development can involve tough topics, but any discussion of sensitive issues must be handled with tact and appropriateness.
• Privacy and Confidentiality: You may learn personal stories or information about other participants in the course of our Programs. You must respect the confidentiality of these shared experiences. Do not reveal identifying personal information about fellow participants outside the Program without their permission. For example, if someone shares a personal challenge in a private group discussion, you shouldn’t be broadcasting that story elsewhere. (Our programs are not therapy so we can’t guarantee confidentiality like a therapy group, but we want to foster a culture of trust.)
• No Disruption: Do not engage in behavior that disrupts the learning environment or community. This includes excessive talking over the instructor or others in webinars, derailing discussions with off-topic posts, trolling (intentionally provoking or annoying others), or any form of sabotage. If you are asked by a facilitator to refrain from a certain behavior and you persist, that is a violation.
• Follow Event/Platform Rules: If a specific session or platform has additional rules (for example, “remain muted unless called upon” in a Zoom call, or “no posting external links” in a particular forum), follow those instructions. They are there to ensure smooth operation.
• No Spam or Self-Promotion: Our community spaces are not to be used for selling products, recruiting for other programs, or general advertising. Do not post unsolicited commercial messages (spam). Limited sharing of your personal projects may be allowed if contextually appropriate (e.g., discussing a relevant experience), but blatant promotion or linking to your business repeatedly is prohibited unless you have our explicit permission. Similarly, do not harvest other users’ contact info from our platform to spam them outside.
• No Illegal Activity: You agree not to use our Services to commit or promote a violation of any law. This includes things like intellectual property infringement (don’t upload materials you don’t have rights to), advocating violent or criminal behavior, or engaging in fraud. Also, if our program supplies any material that could potentially be misused (like an exercise regimen), use it only as intended – do not endanger yourself or others.
• No Impersonation or False Statements: Do not impersonate any person or entity, or falsely state or misrepresent yourself. For example, do not pretend to be a staff member, or claim credentials/experience you don’t have in order to exert influence in the community. Honesty builds trust.
• One Account, One Presence: As mentioned, don’t create multiple identities in the same community space to create a false impression of consensus or to evade a ban. If you’re suspended or warned under one account, respect that and don’t try to circumvent it with another.
• Follow Moderator Directions: Our team (including course instructors and community moderators) may issue directives or guidance for the good of the group (such as “let’s move on to the next topic,” or “please refrain from using that kind of language here”). You agree to comply with such directions. If you have an issue with a moderator decision, you can privately reach out to us to discuss it – do not engage in disruptive arguments in the session or forum.
• Responsible Sharing: If we provide materials (like PDFs or videos) for your personal use, do not share them publicly unless explicitly allowed. (See Section 8 on License.) Also, in live sessions, you typically should not record or screenshot other participants without permission. In some courses we might encourage sharing certain insights on social media for marketing – but that would be voluntary and clearly communicated. In general, ask when in doubt.
• No Harmful Advice: If participating in peer discussions, do not give medical or professional advice to others unless you are qualified and it is appropriate in context – and even then, it’s better to not give any one-on-one advice unless specifically part of an exercise, because incorrect advice can be harmful. For example, telling someone to stop their medication because meditation cured you is irresponsible and not allowed. Our platform is for sharing experiences, not for unlicensed therapy or medical consultation between participants.
• Sobriety: If attending events in person (or live on camera), we expect you to be sober (not under the influence of drugs or excessive alcohol). Our Programs often involve introspection and sometimes intense experiences; being in a clear state of mind ensures safety for you and others. We reserve the right to remove someone who appears intoxicated or is disruptive due to substance use.
• Equipment and Environment: For online sessions, try to be in a quiet, distraction-free environment, use headphones if possible, and dress appropriately if on video (casual comfortable is fine, just be clothed decently). For in-person, follow any dress code or equipment guidelines we give (e.g., “bring a yoga mat and wear loose clothing for movement exercises”). These help maintain a professional and comfortable setting for all.

Consequences: If you violate the Code of Conduct, we may take appropriate action. This can range from a friendly reminder or warning (for minor, likely unintentional issues) to muting or temporarily removing you from a session, to deleting posts in a forum, up to permanent expulsion from the course or community and termination of your account without refund. We strive to be fair and, where appropriate, to give a chance to correct behavior, but we have no tolerance for severe or repeated misconduct.

Our decisions on enforcement are final in the context of protecting our community, but you can always provide feedback or appeal by contacting us via email. We will review serious matters, especially if there’s a misunderstanding. However, our primary duty is to maintain a safe and positive environment, so we will err on the side of caution to protect the group.

6. Telegram and Community Groups

As part of our Services, we may host or facilitate community groups on messaging platforms like Telegram (or similar, e.g., WhatsApp, Discord, Facebook Groups). This section highlights specific terms for those groups, many of which complement the general Code of Conduct above:

• Platform Terms: First and foremost, your use of Telegram (or any third-party platform) is subject to that platform’s own Terms of Service. For example, Telegram has its terms that prohibit illegal content, spam, etc.. You agree to follow the platform’s rules in addition to ours. We have no control over Telegram’s service; if Telegram restricts or bans you for a violation of their terms, that is outside of our control (and would likely remove your access to our group as well).
• Joining and Leaving: Participation in a Telegram group is optional. We may provide you a group invite link after you enroll in a Program. You can choose to join. You can also exit the group at any time (there’s usually a “Leave Group” option in Telegram). If you leave and want to rejoin, you might need to ask an admin for a new invite link if the old one is expired.
• Visibility of Information: By joining a Telegram group, certain information about you becomes visible to others in that group. Typically, members can see your Telegram display name, profile photo (if you have one), and username (if you set a public @username). In some cases, members might see your phone number if you haven’t adjusted your privacy settings to hide it from non-contacts. Please review Telegram’s privacy settings – we recommend hiding your phone number from strangers. Note that whatever name you use on Telegram will be visible; consider using at least your first name or a consistent alias so others know how to address you.
• Group Rules: Our Code of Conduct (Section 5) fully applies within Telegram groups. Additional specific group rules may be pinned in the group or stated by admins. For example, rules might include:
  • “No posting of unrelated links or adverts.”
  • “Keep discussions relevant to course topics.”
  • “No excessive messaging (don’t flood the chat).”
  • “Use language understood by the group (likely English, unless otherwise noted).”
  • If the group is region-specific (like a local chapter group), content might be expected to focus on local event coordination, etc.
  • We might also have quiet hours or a culture of not expecting immediate responses – because everyone’s in different time zones.
• Admin Rights: Our staff or appointed community moderators will likely be admins of the Telegram group. Admins have the ability to delete messages, warn or mute members, or remove members from the group. We will use these powers if someone violates rules (e.g., posting spam or harassment). In extreme cases we might ban a user from rejoining. Admins can also pin important messages (like guidelines or announcements) – please pay attention to pinned messages.
• Content in Groups: The content shared in the group by participants is user-generated content. We do not pre-screen everything posted. We are not responsible for any advice or information given by participants (so take peer advice with caution). However, if you see content that is against our rules or is otherwise problematic (harassing, off-topic spam, etc.), please notify an admin or flag it if that’s possible, so we can address it.
• Privacy of Group Conversations: While we ask participants to keep group conversations confidential within the group (see Section 5 about privacy), remember that we cannot guarantee confidentiality. It’s a semi-public forum in the sense that everyone in the group sees the messages. Do not share anything in the group that you wouldn’t be comfortable with other members knowing. For very personal issues, a one-on-one with an instructor or a private journal exercise might be more appropriate.
• No Official Support in Group: The Telegram group is primarily for peer support and community bonding. If you have specific issues like technical troubles, billing questions, or serious concerns, please contact official support through email or the platform. While staff might be present and helpful in group chats, we might miss something in the scroll. Official communications (like refund requests or complaints) should go through our official channels, not solely via a group message.
• Moderation Philosophy: We aim to foster an inclusive and supportive group. Generally, we encourage open discussion, questions, sharing of experiences, and even respectful debate. We will intervene if things go off rails or someone feels unsafe. Minor disagreements or differences in perspective are normal and okay as long as respectful. But personal attacks or prolonged negativity are not okay. If needed, moderators might sometimes gently steer conversation back on topic or ask to take an off-topic discussion to a separate channel.
• No Emergency or Crisis Handling: The group is not monitored 24/7. It is not a place to seek help in an emergency. If you or someone else expresses something that sounds like an immediate threat (e.g., someone indicating self-harm or harm to others), we may not see it right away. If we do see it, we may attempt to reach out privately and/or suggest professional help, but we are not a crisis service. Participants are encouraged to share responsibly – deep struggles can be shared as part of process, but if you are in crisis, please seek professional assistance outside the chat. Fellow members, please be compassionate but also recognize your limits – you’re not expected to act as counselors.
• Termination of Group: We reserve the right to archive or shut down a group if it’s no longer needed or if platform policies change. For example, if we decide to move the community to a different platform (like Discord or an in-house forum), we might close the Telegram group after notice. Or if a course ends, we might eventually freeze its group after some time. We’ll usually inform members of alternative ways to stay in touch or continue the community.
• Etiquette Specifics: Some Telegram etiquette to follow:
  • Avoid significantly off-topic discussions that are unrelated to the course or group purpose (a bit of friendly chat is fine, but if it becomes a stream of unrelated memes or political debate, that’s not appropriate).
  • Don’t private message other participants without permission – some may find that intrusive. Use group or ask first if private.
  • If sharing resources (like a book recommendation or article), ensure it’s relevant and ideally not your own product pitch. Give context why you’re sharing it.
  • If you disagree with someone, focus on the idea, not the person. No ad hominem attacks.
  • Use language thoughtfully – humor is welcome, but sarcasm or jokes can misfire in text where tone is lost.
  • Be mindful of different cultural backgrounds and perspectives in an international group.

By participating in our Telegram or other community groups, you understand that you are in a group environment that we moderate to the best of our ability, but ultimately you share at your own risk. You release us from any liability arising from interactions in the group between members (though we still want to know if something goes wrong so we can fix it).

7. Intellectual Property Rights – Our Content

Synthesis IVDIVO Ltd (and/or its licensors, partners, or content providers) owns and retains all rights, title, and interest in and to the Services and all materials therein or transferred thereby, including without limitation all courses, videos, audio recordings, written content, curriculum design, logos, graphics, software, code, trademarks, service marks, and any other intellectual property (collectively, “Content”).

Here’s what this means practically:

• Copyright: All original content provided through our Services is protected by copyright and other intellectual property laws. For example, the video lectures you watch, the text on our website, the slide decks from a seminar – these are copyrighted works. We either authored them ourselves or have permission from the author to use them.
• Trademarks: “Synthesis IVDIVO”, our logos, and any program names or slogans we use (like the name of a course or a tagline) may be our trademarks. You are not permitted to use our name or logos in any commercial way without explicit written permission. (For example, you can’t name your own program “IVDIVO Training X” or use our logo on your site to suggest partnership without authorization.)
• All Rights Reserved: Except for the limited license granted to you (see Section 8), we reserve all rights to our Content. No aspect of the Services or Content is sold or transferred to you; you are purchasing a license to use it under certain conditions, not the ownership of it.
• Third-Party Content: Sometimes our materials may include or reference third-party content (e.g., an excerpt from a book, an image, or a video clip). That content may be owned by its respective creators, and we use it under license or fair use. All such third-party content remains the property of its owners and may be subject to their terms. We try to credit sources appropriately in our materials. You should not extract and reuse third-party content from our courses outside the context of the course, as that may violate their rights.
• Feedback: If you provide any feedback, suggestions, or ideas regarding the Services (“Feedback”), you agree that we are free to use and incorporate such Feedback in our products or services without any obligation to you. You effectively grant us a worldwide, perpetual, irrevocable, sublicensable, royalty-free license to use, modify, and implement your Feedback. (This is because we often get great suggestions and implementing them should not entangle us in intellectual property claims. For instance, if you say “I think you should add a module on X topic”, and we do so, you won’t later claim ownership of that module idea.)
• Our Use of Your Likeness or Content: We will not use your personal content (like things you share in course assignments, or your image) in our marketing or materials without your consent (except maybe group photos in a seminar where you’re not the focus). If we want to feature a testimonial or success story from you, we will ask for permission. If an event is recorded (see Section 10), and we want to use a clip where you speak for promotional purposes, we’d get a release from you. Basically, we respect your personal IP and identity rights; this clause is about our IP.

Violating our intellectual property rights (for instance, by copying or redistributing our Content without permission) is a serious breach of these Terms and may also violate law. We may pursue legal action, terminate your access, and seek damages if you infringe on our IP rights.

If you are unsure whether something is permissible use of our Content, please refer to the License in Section 8 or ask us. Usually, personal use is fine, but any public or commercial use is restricted.

8. License to Use Materials

When you enroll in a course or otherwise gain access to our Content, we grant you a limited license to use that Content for your personal, non-commercial use in connection with our Services. Here are the specifics of that license:

• License Grant: Subject to your compliance with these Terms and payment of any required fees, Synthesis IVDIVO Ltd grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Content provided in the Services, solely for your personal, educational, and non-commercial purposes. This license is worldwide (i.e., you can access from anywhere, unless restricted by law) but is subject to any technical or regional restrictions of the platform.
• What You Can Do: You may view, listen to, study, download (if explicitly enabled, like a PDF handout), and print the materials for your own use. For example, you can download worksheets to fill out, print slides for note-taking, take screenshots for your reference (if not blocked), etc. You can use what you learn to improve yourself or even incorporate insights into your professional practice (like personal growth you apply in your job), but you cannot resell or redistribute the materials themselves.
• Access Duration: Unless otherwise specified, when you purchase a course, you get ongoing access to the course content for as long as we operate the platform (often termed “lifetime access”). However, “lifetime” means the lifetime of the course on our platform, not your lifetime or some indefinite universal timeline. We reserve the right to retire or replace courses over time. If we plan to remove access to something you paid for, we will attempt to notify you and provide options (like a chance to download content if appropriate, or transfer to an equivalent course). In some cases, courses might have a fixed access period (like a cohort course that’s only available for 3 months) – if so, that will be clearly communicated in advance.
• Prohibited Uses: You may NOT:
  • Reproduce, copy, or redistribute course videos, audio, text, or other materials to anyone else who has not purchased the course. (No sharing your login or posting materials on the internet or giving them to friends, etc.)
  • Publish or upload our content on any other websites or platforms (like uploading our videos to YouTube or sharing PDF handouts on a public forum).
  • Create derivative works based on our content and distribute them. (E.g., you can’t take our course manual, reword it slightly, and publish your own course or book out of it.)
  • Use our content as part of a commercial offering. For instance, you can’t run your own workshop and use our slides or exercises as if they were yours. Nor can you include our videos in a paid app or service.
  • Remove or obscure any copyright, watermark, or other notices on the content. If a PDF has “© Synthesis IVDIVO” at the bottom, leave it there.
  • Circumvent or disable any content protections on the site (for instance, ripping streaming videos through unauthorized tools, or finding a way around DRM). If content is only available via login, respect that.
  • Share your account with others to allow them access to content they didn’t pay for. (We mentioned this in accounts, but reiterating here.)
• Family/Household Use: We understand sometimes a purchaser might want to share within their immediate household (e.g., you and your spouse doing a course together). Officially, the license is individual. Unofficially, we’re okay if two people under one roof watch together, as long as it’s not an abuse (like one purchase serving a group of friends). Use your judgment and fairness – if in doubt, ask if you should buy a second license.
• Educational Exceptions: If you are an educator or group wanting to use our materials in a classroom or group setting, you must contact us for a proper license. We might offer group rates or institutional licenses. Using an individual license to publicly present to a group is not allowed without permission.
• Open Source or CC Content: If any specific content in our materials is provided under an open source or Creative Commons or similar license (we’d indicate it, like using an open source library in our app), then that specific license would govern your use of that piece. This is more relevant to software. For the most part, assume our course content is proprietary unless labeled otherwise.
• Software/Platform License: If we provide any proprietary software or app as part of the Service, your license to use that software is limited to use with the Service and as per any license terms included. You agree not to reverse engineer or modify the software except as allowed by law.
• Post-Termination: If your account is terminated for breach of Terms, your license ends and you must cease use of content (you should delete any downloads you have, etc., and no longer access anything).
• Instructor Materials: Occasionally, an instructor or guest speaker may provide supplemental materials in a course (like an article they wrote). Unless explicitly offered to the class as free to share, assume those follow the same usage restrictions.
• Certificates: If we give you a certificate of completion, that’s for you to list on your CV etc., but it doesn’t convey rights to teach our content or imply any endorsement beyond completion of the course.
• Posting our Content Online: If you are particularly excited about a snippet of content and want to share it (like a quote from a lecture or a short excerpt), ensure it’s short (fair use) and credit us. Do not share entire substantial portions. If you want to blog about your experience, talk about what you learned in your own words. Don’t copy-paste our course text.

In summary, enjoy the content personally and privately, but don’t steal or give it away. This allows us to sustain our business and keep creating.

9. User-Generated Content and Participant Contributions

During your use of the Services, you may have opportunities to create, submit, or share content of your own (“User Content”). This can include things like:

• Comments or posts in forums or group chats.
• Answers or essays you write for course exercises.
• Messages you send in Q&A sessions.
• Feedback or reviews you provide.
• Photos, videos, or audio you might share (e.g., posting a picture of your practice space, or speaking during a recorded group call).
• Any other contributions such as assignments, collaborative projects, etc.

This section deals with how we handle your User Content:

• Your Ownership: You retain any intellectual property rights you hold in the User Content you create. We do not claim ownership over your original contributions. For example, if you write a poem as part of a course exercise, it’s still yours. However, by sharing it on our platform or with our community, you give us certain permissions (license) to use it as described below.
• License to Us: When you submit or post User Content through our Services, you grant Synthesis IVDIVO Ltd a non-exclusive, worldwide, royalty-free, sublicensable and transferable license to use, reproduce, distribute, adapt, translate, create derivative works of, publicly display, and perform that User Content, but solely for purposes of operating, developing, providing, and improving the Services, and as otherwise permitted by our Privacy Policy. In simpler terms, this license allows us to display your posts to other participants, include your questions in a course replay, feature your insights in a compilation for the class, etc. We will not sell your personal content to third parties or use it outside of context of our Services without additional permission.
• Example of Use: If you ask a great question in a webinar, we might later use that Q&A (with your first name, or anonymously) as part of an FAQ for that course. If you post a testimonial in the forum about how the course helped you, we might want to quote that in marketing (we would likely ask, but this license technically covers using it unless we promised anonymity). If you upload an assignment file, our team might showcase a snippet (with credit) as an example for other students.
• Privacy Consideration: Our Privacy Policy covers personal data. If your User Content contains personal data (like you writing about your life experiences), our use of that content will respect the privacy settings of the platform. For instance, if a forum is private to class members, we’re not going to publish your story publicly without asking. The license above is broad legally, but morally and per privacy commitments, we treat sensitive content with care. We generally ask consent for any public-facing use that could identify you.
• Prohibited Content: You are not allowed to post User Content that violates any of the Code of Conduct rules (harassing, infringing, illegal, etc. – see Section 5). In particular, you must ensure:
  • You have the rights to everything you post. Don’t upload stuff that isn’t yours (e.g., don’t post a full chapter of a copyrighted book into the forum, or upload someone else’s video).
  • No personal data of others without consent. Don’t share someone else’s email or story in the group if they haven’t agreed. Also, don’t post recordings of other people or screenshots from outside.
  • No malicious content (viruses, spyware, or attempts to phish).
• Monitoring and Moderation: We do not pre-approve User Content generally, but we reserve the right to review and remove or edit any User Content at our discretion. We may do so if we believe it violates these Terms or is otherwise objectionable. We are not responsible for any failure or delay in removing such content. Also, we do not guarantee we will remove content you find objectionable – but we will consider any complaints seriously.
• No Compensation: You won’t be owed any compensation for our use of the content you post. For instance, if you suggest an improvement in a forum and we implement it, you aren’t owed money. Or if your feedback message makes a nice testimonial that we quote, we don’t pay for that (beyond maybe a thank you).
• Backup & Retention: Be mindful that anything you post might be retained by us as part of the course records, even if you later delete it from your view (due to backups or logs). Always keep your own backup of content you want to keep (like your long assignment answers) – while we generally maintain the platform, we don’t guarantee indefinite storage of your posts, especially after a course ends. We may archive or delete old forum content after a long period.
• Public vs Private Forums: If some parts of our site are publicly accessible (like a blog comment section or a public testimonial wall), then content you post there is obviously public. We might index it on search engines, etc. Understood by you when posting there. If it’s a private class forum, it’s only meant for that class’s participants, but again, other members see it.
• Interaction with Others: Be cautious and wise in interactions. User Content from others might be incorrect or misleading. We do not endorse or verify everything that participants say. Don’t take advice from another user as professional counsel. You rely on user posts at your own risk.
• Reporting Violations: If you see User Content that violates these Terms or someone’s rights (like copyright infringement or harassment), please report it to us with specifics. We will investigate and act as appropriate (under DMCA or moderation policies).
• DMCA and IP Claims: If any content you posted is alleged to infringe someone’s intellectual property, we may remove it and notify you. If you believe your content was wrongly removed, you can counter-notify. See Section 16 on dispute for DMCA process if needed.

To sum up: Share thoughtfully and responsibly. You own what you create but give us the right to use it within our educational context. We’ll respect privacy, but ultimately you’re publishing content in a community, so exercise discretion.

10. Recording of Sessions and Media Release

Recording of Sessions: We may record live sessions (such as webinars, group coaching calls, Q&A sessions, or in-person events) for various purposes: to provide replays for participants, for those who couldn’t attend live, for internal review, or potentially for marketing or future training uses.

• If a session is being recorded, we will usually notify you in advance (e.g., in the session description or verbally at the start: “This call is being recorded”). By participating in a recorded session (speaking on it, enabling your video, asking questions), you consent to the recording.
• These recordings may capture your voice, likeness (if video is on), name, and contributions. We understand not everyone is comfortable on camera; you typically have the option to turn off video or use a pseudonym and just listen if you prefer not to be recorded personally.
• Access to Recordings: Generally, recordings are made available to other members of the same program (e.g., posted in the course platform for classmates). They are not made publicly available unless explicitly stated. For instance, a free public webinar might have a replay on our site for anyone; a private group call’s replay will be restricted to the group.
• Internal and Future Use: We might use recorded materials internally for improving our programs (like reviewing how a session went) or training our staff. If we want to use a portion of a recording that includes participant interactions for a different purpose (like marketing or inclusion in a future course curriculum), we will either get consent from identifiable participants or anonymize it (e.g., use a transcript without names).
• No Unauthorized Recording by Participants: You are not allowed to record sessions yourself (audio, video, or screenshot) unless you have obtained permission from us and all participants. This is to protect everyone’s privacy and our content. Many video platforms show an icon or notify if someone tries to record. Unauthorized recording is a serious breach and could result in removal.
• Photography at Events: If we have in-person events, we may have a photographer or videographer capturing moments. We will inform attendees (e.g., via signage or announcement). By attending, you generally consent to possibly being photographed or filmed. We will try to respect if someone is very uncomfortable being in photos – let us know, and we’ll avoid focusing on you. Group photos or candid shots might still incidentally capture you.
• Use of Event Photos/Videos: We may use photos or clips from events on our website, social media, or promotional materials. Again, if you’re prominently featured (like in a testimonial interview), we’d likely ask you to sign a separate release. But in group shots or event highlight reels, your presence is considered consented by attendance. If you see an image of you posted that you want removed, notify us and we’ll consider the request (we usually honor such requests for personal comfort unless it’s a key piece).
• Your Rights in Recordings: You acknowledge that we are the owner of recordings we make. We have the right to edit, reproduce, and distribute those recordings. You won’t receive compensation for appearing in them, as your participation is voluntary and presumably part of the value you’re getting from the program itself.
• Confidentiality in Recordings: We understand that recordings can capture personal shares. We handle them with care. Access is limited to relevant people (like participants, our team). We ask participants not to share or reproduce recordings outside the group. However, we cannot 100% control what others do. By participating, understand there’s some risk that something you say could be heard by others in the recording context. Only share what you are comfortable sharing in a recorded environment.
• Opting Out: If you know a session is recorded and you do not want to be included, you may choose not to speak or to skip that session. We try to offer alternate ways to engage (like sending questions in text to be addressed anonymously). For in-person, if we’re filming some segments, we might provide a seating area out of camera range for those who opt-out.
• Refusal Rights: We reserve the right to ask someone to leave a session if they object to recording but still want to participate fully in a way that disrupts the recording plan. We try to accommodate, but recording is often essential for our online courses.
• Third-Party Tools: If we use third-party tools (Zoom, etc.) to record, those services might have their own notifications and consents as well. Usually you have to click “continue” on a Zoom recording notice; that click is part of consent.
• Minors in Recordings: Our courses are 18+, so minors shouldn’t be present. In any chance they are (with prior consent as a special case), we would not record them without guardian consent. But we avoid this scenario entirely by restricting enrollment.

To summarize, by participating in our live programs, you likely consent to our recording and use of those recordings for program-related purposes. We’ll respect privacy and use common sense, expecting you to do the same (no unauthorized personal recordings).

11. Referral Program

We may offer a referral or affiliate program (“Referral Program”) where participants can refer new users to our Services in exchange for a reward (such as discounts, credit, or commissions). If you choose to participate in a Referral Program, the following terms apply (note: if a separate detailed Referral Program Agreement or guidelines are provided, those would supplement or override these general terms):

• Eligibility for Referral Program: Typically, referrers must be existing participants in good standing. We might not allow those who haven’t actually taken our programs to refer, to ensure authenticity. Also, we might limit it to individuals (not companies) unless we have a separate arrangement.
• Unique Referral Code/Link: We will provide you with a unique code or tracking link to share with friends or your audience. This code is how we credit you for a referral. It’s your responsibility to use the link so that the referral is tracked. If someone just mentions your name without the code, we might try to accommodate, but we can’t guarantee it will be caught.
• Referral Reward: The reward structure (e.g., “$50 credit per new client” or “10% commission on their purchase” or “referral points that accumulate for free products”) will be described in the program details. Rewards might be conditional on the new user making a purchase and not refunding (e.g., we may only confirm your reward after the referred person’s refund period ends).
• Payouts or Credits: If rewards are in cash/commission form, we’ll outline payout methods (such as PayPal payments after a threshold) and schedule. If in credits or discounts, we’ll apply them to your account for future use. You are responsible for any taxes on referral earnings in your jurisdiction.
• Permitted Promotion: You are encouraged to share your referral link with friends, family, colleagues, and your network in genuine, non-spammy ways. For example, posting on your personal social media with a note about your experience, emailing a colleague who could benefit, or writing a blog review including your code – these can be fine.
• Prohibited Promotion: You must not:
  • Spam or mass-email people you don’t know (no purchased lists, no unsolicited messages to strangers).
  • Misrepresent the Services or your relationship with us. Don’t say you’re “partnering” with us or employed by us if you’re just a referrer; don’t make false claims about the program just to get sign-ups.
  • Engage in any misleading or unethical marketing (like making unrealistic promises, or implying referrals get an extra discount beyond what is provided).
  • Bid on our brand keywords for ads or create social media pages pretending to be us to funnel referrals. (No “Synthesis IVDIVO Official” page that’s actually you).
  • Use your referral link in any way that violates the platform policies (e.g., posting in subreddits that disallow promo, etc.).
  • Do anything that would diminish our brand or annoy potential users. Quality over quantity – we want good-fit referrals, not random sign-ups who immediately refund or regret it.
• Referral Recipient Terms: The people you refer (referral “recipients”) will need to be new users (never purchased from us before, unless specified otherwise). If someone is already in our database, you likely won’t get credit. Also, any discount or bonus they receive as part of the referral (if we offer them one) is subject to whatever terms (like one-time use, new customers only).
• Fraud Prevention: We reserve the right to void referrals or not pay out if we suspect fraud or abuse. For example:
  • Self-referral (creating fake accounts to get referral discounts).
  • Using bots or fake identities to generate “referrals.”
  • A pattern of referred users all refunding or being low-quality might prompt investigation.
  • If you break any referral rules, we may disqualify you from the program.
• Changes and Termination: We may modify or end the Referral Program at any time. We’ll attempt to notify active participants (e.g., via email or on the dashboard). If terminated, valid pending referrals at that time might still be honored at our discretion, but no new referrals thereafter.
• No Employment Relationship: Being a referrer doesn’t make you an agent, partner, or employee of Synthesis IVDIVO. You can’t make commitments on our behalf. It’s a volunteer promoter role where you get a perk.
• Referral Tracking: We will track referrals through cookies or code usage. Sometimes, if a referred person doesn’t use the link properly or clears cookies, tracking can fail – we’ll do our best but can’t guarantee manual backtracking for every case. Encourage your referrals to use the proper process.
• Publicity of Top Referrers: We might celebrate top referrers (with permission) by giving a shoutout. If you hit a certain tier, we might ask to feature you. That’s optional and separate from the base program.
• Liability: We aren’t liable for any issues arising from your referral activities beyond providing the promised reward. You must comply with advertising laws (like stating if something is an affiliate link where required). If you break any laws or third-party terms in your promotion, you bear responsibility.

In short, use common sense and integrity: refer people who will genuinely benefit, be transparent that you get a referral perk, and don’t spam or mislead. That way everyone wins – your contacts get value, you get a reward, and our community grows organically with the right people.

12. Non-Commercial Use (No Resale or Exploitation)

Our Services and content are provided for your personal development and non-commercial use only. Except as explicitly permitted by us, you agree not to use the Services (including any content, materials, or resources therein) for any commercial purpose, such as:

• Resale or Redistribution: You may not reproduce, duplicate, copy, sell, trade, resell, or exploit any portion of the Services or content for commercial gain. For example, you cannot buy one course and then charge others to watch it with you as part of a paid workshop you run. You cannot download our videos and post them behind a paywall on another site.
• Derivative Training Programs: You cannot use our program structure, content, or distinctive terminology to create a competing course or offering, especially not by leveraging our name or materials. We put effort into creating our curriculum – don’t rip it off to make money. (If you are inspired to teach something similar, it must be in your own original words and methods, and should not cause confusion that it’s related to us.)
• Consulting/Coaching Services: If you are a coach or facilitator, you should not simply relay our course content to your clients as if it were your own or as a paid service. (Taking concepts you learned and integrating into your knowledge base is fine; outright using our slides or scripts is not.)
• Sharing to Non-Participants: We provided a license for you alone (Section 8). So, you can’t publicly share or perform the materials. E.g., you cannot screen our seminar recording at your business meeting without permission.
• No Promotional Use: You can’t use our brand or content in advertising your own goods. For instance, don’t say “certified by Synthesis IVDIVO” unless you indeed have a certification from us and we allow promotion of that fact (and currently, we haven’t mentioned a certification program, so likely not applicable yet).
• Reverse Engineering: You should not disassemble, decompile, or reverse engineer any aspect of our platform or content to build a competitive product or service.
• Data Mining: You cannot use any automated system (robots, scrapers, etc.) to extract data from our Services for commercial use (like collecting participants’ info, or collecting content to use elsewhere).
• No Unauthorized Framing or Linking: You can link to our website publicly (non-affiliate link) for genuine references, but you may not frame our site within another site that has ads or charges money. You can’t present our content as if it’s part of another service.
• Exploitation of Community: The communities and group spaces we provide are for participant interaction, not for you to solicit business. As Section 5 covers, you can’t advertise your coaching services to fellow participants (unless in a designated networking context allowed by us).
• Exceptions: If you have a scenario in mind that might technically be commercial but mutually beneficial, discuss with us. For example, a company might want to license our content for internal training – that requires a separate agreement with terms and likely fees. Or an affiliate scenario might allow certain promotions. Absent an agreement, assume commercial usage is not allowed.

Why this matters: Our business model relies on people paying for our offerings. If someone tries to profit off our content without permission, it undermines our sustainability and is unfair to those who paid correctly. We’re also protecting our intellectual property and brand integrity.

Violating this non-commercial clause is grounds for immediate termination of access and potential legal action. We monitor for plagiarism and unauthorized use. Please respect the value of what we provide.

13. Disclaimers of Warranties

Please read this section carefully as it limits the warranties we make to you. In legal terms, we are providing the Services “as is” without warranties of any kind, except those explicitly stated.

• No Warranty of Results: We make no guarantee that you will obtain any specific result or outcome from using the Services. Your success and benefits derived depend on many factors outside our control (your commitment, background, etc.). For example, we don’t warrant that “by taking this course you will definitely improve your memory by 50%” – there is no such promise.
• Service Availability: We strive to keep our website and Services accessible and bug-free, but we do not warrant that the Service will be uninterrupted, timely, secure, or error-free. Technical issues can occur. We might have planned downtimes or unexpected outages. We disclaim liability for any harm from such downtime or technical problems.
• Content Accuracy: While we endeavour to ensure all information we provide is accurate and up-to-date, we do not warrant that any content (including course materials, instructions, or advice) is 100% accurate, complete, or free from errors or omissions. Use your judgment and, where appropriate, double-check critical information through additional sources. (E.g., if we mention a statistic or a medical fact, that’s informational and not guaranteed precise or universally applicable.)
• Fitness for Purpose: We make no warranty that the Services are fit for your particular purpose, unless we’ve explicitly promised in writing. They are general educational and self-improvement services. If you expected something very specific (like a guarantee that an advanced course will cure a phobia), we can’t assure that. Also, the Services might not be compatible with every individual’s tech setup; we don’t guarantee they will work on every device or browser combination (though we try widely).
• Third-Party Offerings: We sometimes integrate or recommend third-party tools, platforms (like Zoom, Telegram), or content. We do not warranty those third-party services. For example, we aren’t responsible if Zoom has a security flaw, or if a link to an external article is broken or if that external content has errors. Third-party providers are outside our control; your use of them may carry their own terms and risks.
• User Responsibility: You take responsibility for your actions and choices influenced by the Services. We disclaim responsibility for actions you take based on something you learned in our program. (As mentioned in our Disclaimer, these are not professional advice sessions). For example, if you decide to quit your job after a mindset module, we aren’t responsible if that decision doesn’t go well; that was your autonomous choice.
• Implied Warranties: To the maximum extent permitted by law, we disclaim all implied warranties, such as the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. This means that except where law says we must give a warranty, we are not giving it. Some jurisdictions do not allow disclaimers of certain implied warranties, so parts of this might not apply to you if you’re in one of those jurisdictions – but our intent is to disclaim any that can be disclaimed.
• No Professional Advice Warranty: We reiterate, we are not providing medical, legal, financial, or other professional advice (unless explicitly stated and provided by a licensed individual in context, but still through an educational lens). Thus, no warranty exists that any information constitutes professional advice suited to your situation. Always consult appropriate professionals for personal advice.
• AS-IS and AS-AVAILABLE: You understand and agree that the Service and all content is provided “AS IS” and “AS AVAILABLE”. We do not guarantee the Service will meet your expectations or requirements. If something is not to your satisfaction, your remedy is typically to discontinue use or request a refund if applicable, rather than to claim breach of warranty.
• Beta Features: If we offer any feature in beta or test mode, you acknowledge it may be buggy or incomplete, and you use it at your own risk without expectation of performance.
• Course Satisfaction: Aside from any refund policy we voluntarily offer, we don’t warrant that you will be satisfied with the content. People’s preferences differ. We of course aim for high quality, but we can’t warrant subjective satisfaction.
• Physical or Software Damage: We are not responsible if using the Service (like downloading a file or using a website) results in any harm to your computer or device (e.g., viruses – though we certainly don’t intend any, or compatibility causing a crash). You should have your own virus protection and only download from our official sources.

Note: If applicable law requires any warranties with respect to the Services, all such warranties are limited in duration to ninety (90) days or the minimum duration allowed. But generally, we intend to provide no express or implied warranties beyond what’s required.

In essence, we provide our best effort and knowledge, but we can’t promise perfection or outcomes. You accept the risk that things might not meet expectations.

14. Limitation of Liability

This section limits our liability to you. It is an important legal section – essentially, it states that even if something goes wrong, our financial liability to you is limited.

• Types of Damages Excluded: To the maximum extent permitted by law, Synthesis IVDIVO Ltd and its officers, directors, employees, agents, partners, and affiliates shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, damages for lost profits, lost savings, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or relating to your use or inability to use the Services or content.
• Direct Damages Cap: To the extent we are found liable (and direct damages are not excluded by other parts of this Terms), our total cumulative liability to you for any claims arising out of or relating to these Terms or the Services is limited to the total amount you have paid us in the twelve (12) months prior to the event giving rise to the liability, or USD $100, whichever is greater. If you haven’t paid anything (e.g., just using a free resource), then our liability is capped at $100. This cap applies per individual unless prohibited by law.
• Application of Cap: For example, if you paid $500 for a course and something went wrong and a court found us liable for breach or negligence, the most you could recover is $500 (plus, if we allow, maybe up to $100 more if 12-month formula yields that). If multiple incidents, still capped overall. This cap applies even if the applicable remedy doesn’t fully compensate you for any losses.
• Exceptions: Some jurisdictions do not allow limitation of liability for certain things (like certain consumer rights, or liability for intentional misconduct, or personal injury caused by negligence). We are not attempting to limit liability for our own intentional wrongdoing, fraud, or any liability that cannot be limited by law. The limitations above apply to the extent permissible; they are not meant to contravene any statutory rights you have. For instance, if local law says a service provider cannot limit liability for death or personal injury caused by negligence, and if that scenario occurred (though highly unlikely in our context), then our Terms wouldn’t limit that liability.
• Release: You agree to release and hold harmless Synthesis IVDIVO Ltd and related parties from any and all liability beyond the above limitations. If you have a dispute with another user or any third party (e.g., a fellow participant in a meetup), you release us from claims and damages of every kind arising out of or connected with such disputes.
• No Liability for Content: We are not liable for content provided by users or third parties (e.g., something another participant said or posted, or content in external links). You acknowledge we do not control and are not responsible for such content or any harm from it.
• Aggregate Liability: The limitations of liability apply in aggregate. That means if multiple claims or incidents occur, they’re not stacking separate limits for each – all together they can’t exceed the cap.
• Applicability: These limitations apply regardless of the form of action, whether in contract, warranty, strict liability, negligence, tort, or any other legal theory, and whether or not we were informed of the possibility of such damages.
• Risk Acknowledgment: You acknowledge that we set our fees and provide access in reliance on these limitations of liability, which allocate risk between us. The fees would be higher if we had to bear more risk. Thus, it’s part of the bargain.

To put plainly, we’re not on the hook for large or unpredictable damages. If we mess up, you may get at most what you paid us (or a small statutory amount) as compensation, but not every incidental loss associated. Use of our Services implies you accept this risk-reward scenario.

15. Indemnification

You agree to indemnify, defend, and hold harmless Synthesis IVDIVO Ltd, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and partners (collectively, the “Indemnified Parties”) from and against any and all claims, demands, suits, liabilities, damages, losses, judgments, costs, and expenses (including reasonable attorneys’ fees) that arise out of or relate to:

• Your use of the Services: e.g., if you use our content in a way that gets someone hurt or you break the law while using our platform.
• Your User Content: e.g., if you posted something that infringes someone’s copyright or defames someone, and they sue us because it was on our platform, you’ll cover us.
• Your breach of these Terms: e.g., if you violate the Code of Conduct or do something these Terms forbid, causing problems.
• Any misrepresentation by you: if you incorrectly indicate we endorsed you, or you were our representative, and someone acts on that, etc.
• Your violation of any law or rights of a third party: if your actions via our Services infringe someone’s rights (like privacy or IP) or break a law.

This means you’ll step in to defend us and pay any costs or damages (including legal fees) we incur due to claims resulting from your actions or content. We reserve the right to handle our defense as we choose:

• If a claim arises for which we expect indemnity, we will notify you (if we can, given legal timelines).
• You must cooperate fully as reasonably required in our defense.
• We may, at our own expense, assume the exclusive defense and control of any matter, and in that case, you agree to cooperate with us. We will likely choose our own lawyers.
• You may not settle any claim that involves an Indemnified Party without our prior written consent (and we won’t unreasonably withhold it if the settlement doesn’t blame or bind us and fully releases us).
• Conversely, we won’t settle a claim for which we want indemnity from you in a way that imposes liability or obligations on you beyond money (or without releasing you) without your consent.

Example: If someone sues because of something you posted in a group, we’ll tender the claim to you to handle; if we choose to handle, you’ll reimburse costs and possibly join in the defense to cover your part.

The obligation to indemnify remains even after these Terms end, meaning if you used the service in the past and the issue comes up later, you still cover us.

16. Dispute Resolution; Governing Law

Governing Law: This Agreement and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of [we need to choose a jurisdiction].

We need to pick a governing law. Given the company appears to be registered in Ireland, we might choose the laws of Ireland. Alternatively, sometimes companies pick England and Wales law for familiarity or if expecting international disputes. But since the question specifically references EU, UK, etc., it’s tricky. Possibly they might prefer English law because it’s in English. Or Irish law if the company’s based there.

Given an .uk domain and possible presence, but mention of Dublin suggests Ireland. Maybe the founders are in multiple places.

Let’s lean to England and Wales or Ireland. UK and EU are separate now, but I suspect maybe they might pick England and Wales law and perhaps say disputes in UK, as “international provisions”.

Or they might pick Ireland law since company in Dublin.

I’ll assume they might want Ireland because of company registration (and because UK is a separate mention, but for dispute they’d choose home base perhaps).

Alternatively, they might choose United Kingdom (England & Wales) law if they plan to incorporate there or feel safer with UK legal environment.

Given “Ltd” can be Irish or UK, but with partial address Dublin, likely Irish. The question specifically lists “UK, Austria, Norway, USA, EU” for compliance but likely home base in EU (Ireland).

I’ll say Republic of Ireland law and maybe jurisdiction in Irish courts (Dublin).

However, if main market UK and others, maybe they want to state something like “This agreement is governed by the laws of Ireland (or UK) and any disputes will be subject to exclusive jurisdiction of that country’s courts, except that if you are a consumer in the EU or UK, you may also have rights to bring actions in your local courts.” Possibly mention EU Online Dispute platform link.

Let’s do:
Governing Law: This Agreement is governed by the laws of Ireland (for EU folks, it’s an EU country, and likely also UK respects an Irish choice since it’s contract law). Or we could say “laws of England and Wales” which is common, but maybe not since they singled UK separately.

Better: “the laws of Ireland (or the jurisdiction where our company is registered)” to not be ambiguous if they incorporate elsewhere.

I’ll specify a definite: Ireland and maybe note that if local law provides otherwise for consumers, that remains.

Jurisdiction Clause:
We can say “Courts of Ireland have exclusive jurisdiction” for any disputes, but consumers in EU might have option of local. Under EU consumer law, an EU consumer can sue a trader in their country if trader directs activities there. So we can’t override that by contract.

So let’s say “Any dispute… shall be resolved in the courts of Ireland (Dublin), except that if you are a consumer in the European Economic Area or UK, this choice of venue does not deprive you of any protection afforded by mandatory consumer laws of your country of residence, and you may have the right to bring proceedings there.”

Arbitration or not? They didn’t specifically mention arbitration. Many terms include “All disputes shall be resolved by arbitration” except maybe small claims. But cross-border arbitration might be heavy for small consumer.

Given multi jurisdictions, maybe not mandatory arbitration but encourage amicable resolution, possibly mediation first.

Let’s just do:

• Good faith negotiation -> if fails, maybe optional mediation -> if fails, then courts as specified.

No mention of arbitration, as EU consumer directive might not allow binding arbitration clauses easily unless specifically agreed after dispute arises.

Yes, I’ll avoid mandatory arbitration as it complicates the interplay with EU consumer rights.

Online Dispute Resolution (ODR): For EU, we might include a note about the EU ODR platform link (that’s required on EU traders site often).
We can mention:
“As an EU consumer, you can use the EU Online Dispute Resolution platform (web address) to attempt to resolve disputes.” It’s a thing: http link to ODR.

We can incorporate that if desired.

Let’s incorporate amicable attempt first:

• “Contact us first, we aim to resolve amicably in 30 days.”

Then:
Jurisdiction as above.

Yes. Let’s draft accordingly.

16. Dispute Resolution; Governing Law

Good Faith Resolution: We value our relationship with participants and aim to resolve any concerns through dialogue. If you have any dispute or issue with the Services or these Terms, please contact us first and attempt to resolve it informally. You can email us at our support address with the details of your concern. We will attempt in good faith to respond and settle the matter. Both you and we agree to make a reasonable effort to resolve any dispute privately within 30 days of notice before taking formal legal action.

**Governingany dispute or claim arising out of or in connection with it or its subject matter) is governed ed in accordance with the laws of Ireland, excluding its conflicciples. However, if you are a consumer residing outside of Ireland, nothing in this clause deprives you of the protection of the mandatory consumer protection laws of your country of residence; in any case, this Agreement will be interpreted to comply with such laws.

Jurisdiction: You and Synthesis IVDIVO Ltd agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter. Notwithstanding the foregoing, if you are a consumer resident in the European Union/EEA or the United Kingdom, you may also bring proceedings in your country of residence under applicable consumer laws. We do not seek to prevent you from utilizing any statutory dispute resolution avenues available to you (such as the EU Online Dispute Resolution platform for EU consumers, available at https://ec.europa.eu/consumers/odr).

Injunctive Relief: Notwithstanding the above negotiation requirement, we both acknowledge that a breach of certain sections (such as Intellectual Property, License, Code of Conduct) may cause irreparable harm that cannot be adequately remedied by monetary damages alone. In such cases, either party may seek injunctive or equitable relief in any competent court to prevent any ongoing or threatened breach, in addition to other remedies, without first engaging in informal resolution.

No Class Actions: To the extent permitted by law, you and we agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative action. (This does not apply where prohibited by law; if you are in a jurisdiction that does not allow such a waiver, it may not apply to you.)

Limitation Period: To the extent permitted by law, any claim or cause of action arising out of or related to your use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. (This does not apply to consumers in jurisdictions that prohibit such a time limitation.)

By agreeing to these Terms, you consent to the above choice of law and forum provisions. If you are uncomfortable with these provisions, please do not use the Services. We are confident, however, that mutual respect and communication will avert the need for any legal dispute in the first place.

17. Termination of Participation

Termination by You: You are free to stop using our Services at any time. You may delete your account (if account deletion is available in settings) or request that we delete it. Termination of your account will end your access to any purchased content, unless otherwise provided (we typically consider account deletion as your choice to forfeit access). If you simply stop using the Services or uninstall any software, these Terms will continue to apply to past usage and any outstanding obligations.

Termination by Us: We reserve the right to suspend or terminate your access to the Services (including your account and enrollment) at our sole discretion, with or without notice, if you violate any provision of these Terms or engage in any conduct that we deem harmful to the Service or other users. We may also terminate the Services or any part thereof, or cease support for any particular Program, at any time (in which case we will make reasonable efforts to notify you and, where appropriate, provide alternative access or refunds for unused portions as determined appropriate).

Grounds for immediate suspension or termination include, but are not limited to:

• Breaching the Code of Conduct or engaging in misconduct (e.g., harassment, infringement of IP rights, fraud, etc.).
• Non-payment or chargeback of fees owed.
• Unauthorized sharing or commercial use of content.
• Any attempt to disrupt or misuse the platform (hacking, scraping, etc.).
• A request by law enforcement or other government agencies (if we are legally compelled).
• Unexpected technical or security issues or problems.
• If we discontinue the Service or a Program (we will try to give advance notice in this case).

Effect of Termination: Upon termination for any reason:

• All licenses granted to you will immediately terminate. You must cease all use of Services and Content, and destroy any copies of materials you obtained (except for content that was legitimately downloaded for offline personal use prior to termination – we may request deletion of such copies in cases of your breach).
• We may immediately revoke your access credentials and deny you further access.
• Any fees paid are typically non-refundable if termination was due to your breach. If we terminate without cause (e.g., discontinuing a service) and you have unexpired access, we may provide a pro-rata refund or equivalent service where feasible.
• We are not liable to you or any third party for termination of your account or access to Services, except that we will refund any prepaid amounts for services we terminate without cause (excluding terminations for your misconduct).
• Sections of these Terms that by their nature should survive termination (such as intellectual property provisions, warranty disclaimers, limitation of liability, dispute resolution, and others) will survive.

Withdrawal of Consent: If you withdraw consent for processing of personal data that is necessary for the Service (see Privacy Policy), and we have no alternate legal basis, we may need to terminate or limit your access (as we cannot provide the Service without processing that data).

Appeal: If you believe your account was terminated or suspended in error, you may contact us to appeal the decision. We will review the circumstances and, at our discretion, may reinstate access if the situation permits and was a misunderstanding or minor infraction corrected promptly. However, we are not obligated to provide a platform to anyone we decide is misusing it.

No Future Use: If we terminate your account due to violation of these Terms, you must not re-register for our Services under a new account or identity without our express permission. We may block new accounts that we suspect are you. We also reserve the right to refuse service to you in the future for any reason, especially if related to a prior breach.

18. Changes to Terms

We may revise or update these Terms from time to time to reflect changes in our Services, legal requirements, or for other reasons. When we make a material change, we will provide you with notice to the extent required by law. This may include:

• Posting the updated Terms on our website with a new “Last updated” date.
• Emailing you or notifying via the Service interface (especially for significant changes).

The updated Terms will be effective on the date posted (or a later date if specified in the notice). In some cases, we might ask you to affirmatively accept the new terms (for example, by clicking “I agree” when you log in next, especially if required by law).

Continued Use Constitutes Agreement: If you continue to use the Services after the new Terms take effect, you will be deemed to have accepted the changes. If you do not agree to the revised Terms, you should stop using the Services and, if applicable, cancel any account or subscriptions. We may offer a pro-rata refund in certain cases if changes materially impact you negatively and you object to them (for example, if we merge Services and you lose access to something specific you paid for, we’d work that out).

Non-material changes (such as clarifications or corrections) may not be specifically communicated, so we encourage you to review these Terms periodically to stay informed.

For any questions about changes, you can always contact us. We will not make changes that retroactively take away your accrued rights without notice or consent.

19. Miscellaneous Provisions

Entire Agreement: These Terms (together with the Privacy Policy, Disclaimer, and any additional guidelines or agreements expressly incorporated by reference) constitute the entire agreement between you and Synthesis IVDIVO Ltd regarding the Services. They supersede and replace any prior or contemporaneous understandings, agreements, or communications (whether oral or written) relating to the subject matter. Any additional documents or discussions are only binding if incorporated herein or agreed in writing by an authorized representative of Synthesis IVDIVO.

Severability: If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. In other words, an unenforceable clause does not invalidate the rest of the Agreement; the parties agree to replace any invalid term with a valid term that comes closest to the intention of the original.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Similarly, a single or partial exercise of a right does not prevent us from later enforcing that or any other right. To be effective, any waiver of rights by Synthesis IVDIVO must be in a written notice to you.

Assignment: You may not assign or transfer these Terms or any of your rights or obligations hereunder, in whole or in part, without our prior written consent. We may assign, transfer, or delegate any of our rights and obligations without consent to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or by operation of law or otherwise. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Relationship of Parties: Nothing in these Terms shall be construed to create a partnership, joint venture, franchise, or agency relationship between you and us. You are an independent user of the Services. Neither party has the authority to bind the other or incur obligations on the other’s behalf without prior written consent.

Force Majeure: We shall not be liable for any delay or failure to perform our obligations hereunder if such delay or failure results from circumstances beyond our reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, civil unrest, pandemic, strikes or labor disputes, electrical, internet or telecommunication outage, or government restrictions. If such an event occurs, we will make reasonable efforts to resume Services as soon as possible. For example, if a hurricane knocks out power to our servers, our obligations are suspended for that period.

Notices: We may provide notices to you under these Terms by: (a) sending a message to the email address associated with your account, and/or (b) by posting to the Services (such as on our website or in your account dashboard). It is your responsibility to keep your email current. Notices sent by email will be effective when we send the email, and notices we provide by posting will be effective upon posting. You may give notice to us by email at [info@synthesis-ivdivo.com] or by physical mail to our registered business address (as listed in Contact Information below). Such notice will be deemed given when received by us.

Third-Party Rights: These Terms are between you and us. Except as expressly stated otherwise, they are not intended to confer any rights or remedies on any third parties. (For example, our affiliates are covered in limitations of liability and indemnity as stated, but otherwise, no one who is not party can enforce these Terms under relevant laws on third-party rights.)

Language: These Terms are written in English. If we provide a translation, it is for convenience. In the event of any conflict between the English version and a translated version, the English version will prevail.

Headings: Section headings in these Terms are for clegal or contractual effect.

Contact Information: If you have any questions, concerns, or inquiries about these Terms or the Services, you can contact us at:

Synthesis IVDIVO Ltd
Email: support@synthesis-ivdivo.com
We are committed to clarity and fairness in our policies. Thank you for reading these Terms carefully and for being a responsible member of the Synthesis IVDIVO community.

By using our website or enrolling in any course or program, you acknowledge that you have read, understood, and agree to these Terms of Use & Participation Agreement. We welcome you to Synthesis IVDIVO and look forward to supporting you on your journey of growth and learning!